Customer Service Assistant

Yuliya Shmagina

**** ********* ** *** *** St Louis Mo 63146 p. 636-***-**** *********@*****.***

Objective

Responsible and experienced caregiver looking to share my enthusiasm and creativity as a full- time or

part time position for a child care provider seeking help with daily activities and any childcare needs.

Personal Qualifications

Good communication skills

Detail oriented

Strong sense of responsibility

Fluent in Russian

Employment Experieance

Child care provider (2007-Present )

Create and carry out daily schedules that meet the physical and emotional needs of the children

Keep detailed daily diary of activities.

Meet with parents on a weekly basis to discuss the following week's plans, as well as any

disciplinary problems.

Record any problems that occur during the week and report situations that need to be addressed by the

parents.

Prepare and serve breakfast and lunch.

Oversee playtime and schedule activities to ensure proper development of social interaction with other

children.

Effectively handle interventions between children when disagreements arise.

Take children on educational outings and field trips

Care for two children from 0 - 4 years old.

Teacher Assistant-Lindbergh Early Childhood Education (February 2006-2009)

Assisted Lead teacher with, maintaining a welcoming, compassionate climate.

Utilizes positive strategies to guide children ’ s social behavior to maintain an effective learning

environment.

Receptionist St Louis Community College(November2003-2005)

Handle an office ’ s front desk operations and perform basic work pertaining to customer service, clerical

work and mail management.

Other responsibilities include; greeting clients, responding to emails, setting appointments and scheduling

meetings .

Student Assisted department in Physical Science Department January 2000-August 2001)

Assisted department secretary performing general office duties such as filing, copy work, mail

distribution, computer work,etc.

Educational Profile

BS in Kinesiology with minor in Health Science - Missouri Baptist University, St. Louis, MO, May 2004.

AA in General Transfer/Liberal Arts - Community College at Meramec, St. Louis, MO August 2001.

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