Human Resources Customer Service
Resume:
Pamela Geffre
**** ******* *** #*** ******, FL **105
Phone: 605-***-**** Email: ab8zib@r.postjobfree.com
OBJECTIVE
Experienced administrative professional seeking a position within a company that will allow me
to utilize my extensive administrative experience, excellent multitasking ability and proven
guest service skills.
PROFESSIONAL EXPERIENCE
Department of Health & Human Services 09/01 – 04/12
Indian Health Service, Aberdeen, SD
Executive Assistant Office of Director
• Proactively provided secretarial and administrative support to the Area Director and
executive staff on meeting/teleconference/training arrangements, correspondence
development, file tracking, travel preparation and secretarial cross training.
• Demonstrated excellent customer service, problem solving and team player skills on a daily
basis with various levels of staff from executives to internal/external guests.
• Successfully scheduled and arranged meetings and events in an orderly and efficient
manner with the ability to multi task other duties assigned.
• Effectively transcribed various meeting minutes in a timely manner for dissemination to
proper committee members.
• Attentively tracked and received all incoming correspondence/complaints informing
appropriate staff the required follow up as well as follow up of time sensitive issues.
• Effectively drafted and prepared written responses for executives and Area Director
ensuring clarity and completeness of responses.
• Successfully maintained files and records electronically and/or hardcopy such as personnel
files, service unit and program budget information, travel documentation, timekeeping files,
meeting minutes, complaints, and Governing Body follow up items.
• Proactively prepared travel arrangements and voucher payments for executives and
Director on a daily basis.
• Prepared and conducted periodic secretarial training for all secretarial staff.
• Demonstrated excellent customer service skills on a daily basis with various levels of staff
from Senior Executive, Headquarters, Service Unit staff to external customers such as Tribal
employees, patients, press and vendors.
• Ability to be a team player and multi task with other duties assigned by executives and Area
Director in a professional, timely and courteous manner.
Mystic Lake Casino Hotel 04/98 – 08/01
Prior Lake, MN
Human Resources Representative
• Screened applicants, conducted interviews, and successfully selected qualified candidates to
fill vacant management/director level positions.
• Advised and provided assistance to employees and casino management on company
policies and procedures of hiring practices, grievances, disciplinary actions, various
programs and benefits.
Pamela Geffre Resume
Page 2
• Reviewed State and Federal labor laws and statutes ensuring recruitment practices were in
compliance with regulations.
• Counselled and developed internal applicants to achieve individual and departmental goals
and objectives.
• Consulted with department managers on position vacancies, employment announcements,
posting processes, and analyzing departmental staffing needs.
• Developed and implemented recruitment/retention/relocation strategies to ensure
adequate staffing levels.
• Coordinated special projects and job fairs.
Mystic Lake Casino Hotel 03/97 04/98
Prior Lake, MN
Employment Interviewer Human Resources
• Screened applicants, scheduled appointments, interviewed and selected qualified
candidates to fill vacant positions.
• Completed follow up paperwork (i.e., I 9’s, PSC’s, backscreens), and other new hire
appointments as required.
• Consulted with department management on vacancies, announcements, and the posting
process.
Prepared job specific correspondence, job announcements, employment rosters and
rejection letters as required.
• Assisted in new hire orientations and other routine employment activities as required.
Participated in special projects (i.e., recruitment efforts, referrals) as required.
Mystic Lake Casino Hotel 05/96 03/97
Prior Lake, MN
Licensing Coordinator Human Resources
Processed and tracked all job applicants requiring background checks, pre licensing and
licensing appointments with the gaming commission.
05/94 05/96
Mystic Lake Casino Hotel
Prior Lake, MN
Administrative Assistant Human Resources
Provided overall administrative support to the Director of Human Resources.
12/93 05/94
Mystic Lake Casino Hotel
Prior Lake, MN
Executive Secretary Corporate & Legal Affairs
Provided overall paralegal support to the Director of Corporate & Legal Affairs possessing
confidentiality at all times while developing and maintaining all legal records for the company.
07/93 12/93
Mystic Lake Casino Hotel
Prior Lake, MN
Administrative Assistant Internal Audit & Risk Management
Provided overall administrative support to the Director of Internal Audit & Risk Management
while maintaining strict confidentiality at all times.
05/92 07/93
Washburn Child Guidance Center
Pamela Geffre Resume
Page 3
Minneapolis, MN
Development Assistant
Provided overall administrative support for the Office of Grants Development as well as
planning major fundraising events as a non profit agency.
12/91 03/92
Paulette & Associates Insurance Agency
St. Paul, MN
Administrative Assistant
Provided overall administrative support while processing both personal and commercial claims
for insurance agents.
05/91 12/91
Oak Tree
St. Paul, MN
Assistant Store Manager
Responsible for overseeing entire retail staff and store coverage in absence of store manager,
hiring, opening and closing, bank deposits, store displays and special events.
EDUCATION & CREDENTIALS
Aveda Institute, St. Petersburg, FL October 2012
Dual Spa Program (Full Specialist/Massage Therapy) GPA 98.45
AWARDS & CERTIFICATES
2011 IHS “Exceptional” Performance Award
2010 IHS Aberdeen Area Director’s Award ~ Exemplary Support
2010 IHS “Outstanding Teamwork” Award
2009 IHS “Exceptional” Performance Award
2008 IHS “Exceptional” Performance Award
2008 IHS Group Time off Award
2007 IHS “Exceptional” Performance Award
2008 IHS “Exceptional” Performance Award
2004 IHS National Director’s Award
2004 IHS Promotion
2004 IHS Group Cash Award
2003 IHS Promotion
2002 IHS Promotion
1991 IHS “Outstanding” Performance Award
1990 IHS “Outstanding” Performance Award
Proficient in Software systems: MS Word, Outlook and Excel
Proficient in hardware systems: PC, dictaphones, various copiers, faxes, scanners, multi line
telephone systems, teleconference and video conferencing equipment
Pamela Geffre Resume
Page 4
REFERENCES
Rick R. Sorensen
Deputy Area Director, Indian Health Policy
Aberdeen Area Indian Health Service
115 4th Avenue SE, Suite 309
Aberdeen, SD 57401
Tiffany Russell
Executive Assistant, Office of the Area Director
Aberdeen Area Indian Health Service
115 4th Avenue SE, Suite 309
Aberdeen, SD 57401
Rose Marie Hawk
Secretary, Medical Care Evaluation
Aberdeen Area Indian Health Service
115 4th Avenue SE, Suite 309
Aberdeen, SD 57401
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