Manager Customer Service

Daniel Tan

Fullerton, CA ***** * 714-***-**** * *******@*****.***

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MANAGEMENT SKILLS, BUSINESS ADMINISTRATION, SALES & MARKETING, CUSTOMER

SERVICES.

( Cross-Functional and Cross-Industry Experiences)

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* Executive Management * Sales & Marketing * Business

Development * Customer Servicing * Communication skills *

Operations

* Operational, business management and development skills in a wide

spectrum of the service industries.

* International sales & marketing experiences in related customer

service industries..

* Internationally exposed in areas of business management as well as

adeptness at cross cultural skills, in more than 7 countries,

including Europe, Middle East, Asia Pacific as well as USA locations.

PROFESSIONAL EXPERIENCE

Outsource Trade Group Mar 2013-Present

International Trade Consultant

o To advice and assist the implementation and execution of

International Traffic and Arms Regulations (ITAR) and Export

Administration Regulations (EAR) practices and procedures.

Unical Aviation Inc Jul 2010 -Jun 2012

Senior Business Manager Los Angeles,

CA

o Successfully developed new businesses and improved operations

efficiencies

Crowne Plaza Hotel Fullerton Jun 20 08 - Dec

2009

Crowne Plaza LA Harbor Hotel Mar - Jun 08

General Manager Orange County, CA

o Excelled in service audits and maintained brand standards and

customer service scores.

Hallmark Aviation Services Jan - Dec

2007

Business Manager, Qantas Airways Account Los

Angeles CA

o Improved and maintained passenger check-in experiences of Qantas

Airline .

DkG International Inc- Jan 2006-Dec 2009

Proprietor of small sized Trading and Service business

Orange County CA

Millennium Hotels and Resorts, North America Jan - Dec

2005

Regional Director of Asian Sales Los Angeles

CA

o Increased business for leisure market segment for 14 USA based

hotels.

Singapore Airlines (SIA) and its Various Subsidiaries

(1979-2004)

SIA Cargo General Manager Thailand (based in Bangkok, Thailand)

International Marketing Manager, Tradewinds Tours & Travel, (based in

Singapore)

Country Manager, SilkAir (based in Cebu, Philippines and Jakarta,

Indonesia)

Airport Station Manager (based in Tokyo, Japan and Honolulu, Hawaii,

USA)

Quality Control Inspector, Engineering Division

Senior Licensed Aircraft Maintenance Engineer (based in Singapore,

Taipei and Dubai)

TRAINING / EDUCATION:

Aircraft Maintenance Engineering, NSW Technical Institute, Sydney

Australia

Professional certification as a licensed aircraft maintenance engineer

in Sydney Australia & Singapore US FAA A&P Certification. Industry

honed professional management courses and trainings.

Contact this candidate