Manager Sales

Curriculum Vitae

Name: Edward Thomas.

Permanent Address: 192 BIDHANPALLI, Kolkata - 700084

Contact No: 098******** (M)085********

Email ID: ************@****.***, ************@*****.***

Objective:

Seeking a leadership position as a General Manager that offers a

challenging and rewarding environment and at presents the opportunity to

utilize my acquired experience, initiative and decision making abilities.

Offering

?A qualified Hotel & Resort Management professional offering with

qualitative experience( in the hotel industry well

Versed with all operations and functions of hotel management.

? Excellent temperament to multi-task and coordinate activities( various

under high pressure and time constraints.

Ability to give( direction, People oriented approach, Building trust,

new ideas, Accepting challenges

?Ability to work with relative calm in a high-pressure( environment and

time constraints. Professional with natural

Flair for building relations, customer service and proven abilities in

achieving optimum level of customer

Satisfaction.

? Professional outlook, along with multi-tasking,( times and peoples

management, learning and organizational skills

And a perfectionist attitude, with fine attention to detail.

? Multilingual with proficiency in( English, Hindi & Bengali.

Work experience

Presently working:Quality Inn The Den. Kumeria Reserve Forest . P.O.

Mohan

( 50 Rooms )

Location: Jim Corbett Park

Designation: General Manager (operations)

Period: Since 4th June 2010 till DATE.

Job Description:

?Manage various restaurants and banquets with an objective to provide

excellent( customer services, increase

Revenue and overall profitability.

?Successfully organize numerous food festivals and other promotional

activities to boost sales and create brand

visibility.

?Handle and monitor all aspects( of functions relating to food and

beverage from procurements to providing service

To the corporate clients, along with relationship building and

management.

?Identify the changing scenario and trends of the industry and( initiate

new and innovative concepts/products in the

Areas of menu planning.

?Significant at handling professional Guest relations, handle( proactive

customer relations with constant feedback

For improvement from the discerning guest.

?Plan and execute the Food( & Beverage operations to embellish service as

per benchmarks. Display cordial,

Pleasing and courteous attitude towards all customers.

?Efficiently handle front office relations( to ensure proper information

management and service standards.

Proficiently( manage situation in the times of crisis, provide feasible

and innovative solutions to manage the

Situations.

?Adept at upkeep of rooms in guesthouse,( management of inventory, stock

management, catering, supervises

Cooking, settlement of bills and management of ambience.

D.B.R . and Room Status on Daily Basis monitoring.

Fixing Targets of Room Sales and Food & Beverages, Cost Control,

along with controlling Manpower during off season .

Maximum Profit with minimum expenditure.

Present CTC: 4,20,000 per annual with accommodation and food.

Previous experiences

1. Company Name: Toshali Royal View Resort.

Location: Shimla.

Designation: General Manager.

Job Description: Manage ring the total resort of 77 Rooms, laisoning

with Government Persons, Guest Handling, cost controlling on F& B,

H.K.

Period: From 1st March 2006 to NOV 2008

CTC:35,000/- Per month with Accommodation and food.

2. Company name Panchawati Resorts

Location: Gangtok

Designation: General Manager

Job Description: Managering the Hotel of 32 rooms ( Hotel MAYUR)

Period: From Feb 2005 to Feb 2006

CTC: 25,000/- PER MONTH with Accommodation and food.

3. Company Name: Sterling Holiday Resorts

Location: Darjeeling, OOty, Kodaikanal, Yercard, Puri

Designation: F& B Manager

Job Description: Managering the F&B outlets, Menu planning of the

restaurant and Banquet, Theme Nights.

Period: From May 1998 to Jan 2005

CTC: 20,,000/- per month with Accommodation and food.

4. Company Name: Hotel Hindustan International (225 Rooms)

Location: Kolkata

Designation: Steward to Senior Captain

Job Description: worked as steward than promoted to Captain and senior

Captain in all F&B outlets,

Period: From 1988 to 1998.

ACHIEVEMENTS & RECOGNITIONS

? My write up in the TO-DAY'S TRAVELLER Magazine of June 08

?Introducing Thematic Parties, Outdoor, like Food Festival and also

conducting HILL

QUEEN CONTEST on 1st May 1999.

?Conferences of well reputed companies like SONY, SHARP, and SUPREME

INDUSTRIES, INDIAN OIL Corporation and many others, services tended to

their

Satisfaction along with THEME NIGHTS.

?Renovated the Teesta Bar into full Village concept and has the sales had

gone up

three times.

?Have started the Pure Vegetarian Restaurant with a separate vegetarian

kitchen for

the Jain Guests.

?Assertively assisted in various sales and( marketing promotional meets and

trips of (TTF & ITM).

?Implementing the training course of Food and Beverage Executive staff.

Creating a niche market for the Banquet Sales through extensive selling

of highly

Aggressive Banquet Sales Department.

Extra Curriculum Activities:

1. Have been an examiner for the students of front Office, House keeping

and F&B in the

year 2007 at IIHM (Shimla- Kufri)

2. Have been invited as Honorable Guest at Food Craft of India, Darjeeling.

3. Have also attended a seminar as a speaker at Hotel and Tourism of

Darjeeling to the student of the Institute.

Educational & professional Qualification.

Educational:

1. Graduation Arts 1982 university pass

2. Passed 1979 I.C.S.E Second

Professional:

1. Diploma in Hotel Management from Indian Institute of Management &

Technology,

Chennai.

2. Have completed Management course from Institute Of Manpower Management

Training at New Delhi.

Vocational:

3. Have Basic knowledge about computers.

Specific Strength

1. Clarity in thought.

2. Total commitment towards assigned work.

3. Ability to develop sub-ordinates and motivate performance.

4. Zeal to Perform and Achieve.

5. Excellent Human Relation Skills.

6. Able to Adjust to any kind of situations.

Personal Details.

Date of Birth: 27th June 1965.

Religion: Christian.

Marital status: Married

Expected CTC: Rs 48,000 per month with Accommadation & Food.

Signature:

Edward Thomas

Place: Kolkata

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