Customer Service Manager
Resume:
Evita Dobbs
Riverdale, GA. 30296
Phone: 678-***-****
Cell: 678-***-****
E-Mail:**********@*****.***
Career Overview:
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future
business growth. Customer loyalty is always impacted when you employ the right service professional to
represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's
expectations with service that sells. I have assisted all types of customers in all types of settings. I realize
that acquiring and maintaining loyal repeat business as well as spreading the word of your business
through these loyal patrons is of the utmost importance in every company. Positioning a company for
better exposure and greater marketability is a task that I have performed with success many times.
Core Strengths:
Leadership
Great Customer Service
Creative problem solver
Great Multi-Tasking
Fast learner
Great Training
Energetic work attitude
Strong organizational skills
Retail
Listening skills
Computer proficiency
Excellent communication skills
Accomplishments:
Customer Service: Financial:
Researched, calmed and rapidly resolved client Handled high volume sales with cash, credit and
conflicts to prevent loss of key accounts. gift card transactions, balancing cash draw at
Employee of the month end of shift with 100% accuracy rate
5 year Safety Award
Evita Dobbs
950 Lakeridge Pkwy Apt. 1003
Riverdale, GA. 30296
Phone: 678-***-****
Cell: 678-***-****
E-Mail:**********@*****.***
Work Experience:
January 15, 2013-current
Immucor Gamma Norcross, GA
Shipping Technician
• Position requires picking and pulling international and domestic orders for customers
• I work with the staff to ensure that all orders are correct and complete to customer satisfaction
• Work with customer service to ensure that there no quantity discrepancy prior to the orders
shipping
• Perform weakly cycle counts within the department and work with Material Management to
ensure the accuracy of the product
• Cross-train with Customer Service (International)
July 10, 2006 to September 28, 2012
Federal Express (FedEx) Atlanta, GA
Package Handler:
• Loaded and unloaded trailers and cans,
• Customer Service assistant, customer service representative and team leader.
• Assist customers in person and via telephone with shipping and receiving packages
• I trained new employees by providing knowledge of specific company tasks and policies for
Packing Handlers
• Maintained work in a fast paced environment and handles daily paperwork effectively.
April 2002 to August 2006
The Icing Alpharetta, GA
Assistant Manager
• Over seven years’ experience working in retail environment
• Highly skilled in overseeing store operations and achieving set goals
• Proficient in understanding marketplace needs and strategies needed to drive sales
• Hands on experience in ensuring proper merchandise presentation
• In depth knowledge of controlling store expenses to maximize profitability
• Effective skills in payroll planning and scheduling
Evita Dobbs
950 Lakeridge Pkwy Apt. 1003
Riverdale, GA. 30296
Phone: 678-***-****
Cell: 678-***-****
E-Mail:**********@*****.***
Educational Background:
2012 Clayton State University: Morrow, GA
Major: Psychology
Currently obtaining a Bachelor’s degree in Psychology
Morris Brown College: Atlanta, GA
Major: Biology
Dean's List achievement
References:
Professional: Darryl Rivers, FDX Manager 404-***-****
Robert Barkley, Supervisor, Immucor Inc. LaAngel Dobbs, Accountant
Personal:
Alicia Wright, Human Resources
Destenee Shinard, Medical Assistant
Contact this candidate