Customer Service Administrative Assistant

Monique Russell ***-** Farmers Boulevard, Apt F, Saint Albans, NY 11412

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************@*****.*** . Cellular 917-***-**** . Home 347-***-****

Qualifications

. Skilled in all aspects of office administration.

. Excellent communication skills demonstrated through verbal and

writing abilities.

. Ability to produce in-depth reports and correspondence.

. Organization of filing systems, reception, data entry and

coordinating with staff.

. Banking and accounts receivable.

. Client relations, marketing expertise and customer service skills.

. Knowledge of electronic office equipment and handling multi-line

phone systems.

. Scheduling appointments, planning, organizing and on-boarding new

employees.

Experience

Baker, Sanders, Barshay, Grossman, Fass, Muhlstock, & Neuwirth, LLC, Garden

City, NY 06/2010 - 01/2012

Legal / Administrative Assistant

. Processed clients' claim acknowledgement reports for BILLS,

LITIGATION and ARBITRATION files.

. Handled various insurance client calls pertaining to BILLS.

. Handled various incoming medical provider calls; typically questions

stemming from the weekly claim acknowledgement reports.

. Manually processed Litigation and Arbitration files to be re-sued.

. Associated files to ensure they were properly inputted into the data

system.

. Manually entered new billing files close to the 45-day timeline to

avoid non-payment from insurance carriers.

. Handled all incoming Insurance correspondences in conjunction with

the Manager

. Oversaw the organization of the proof of mailings for all processed

billing.

K&R Realty Management Inc., New York, NY 06/2006 -

10/2008

Tenant Services Coordinator

. Checked and approved invoices.

. Interviewed prospective applicants for Security and Doorman

positions.

. Coordinated supportive services such as: Recordkeeping, mail

distribution, telephone operator/receptionist.

. Administer to planning, maintenance, and custodial operations for

over 20 buildings.

. Assisted residents in resolving apartment maintenance issue

complaints.

. Supervised superintendents with building and condominium maintenance

issue complaints.

. Performed annual apartment inspections for over 20 buildings.

. Learned new Multi-Data System software to assist with resident

updates and maintenance.

. Filed bank deposits, cleared checks, tenant records, and building

information records.

Education

Berkeley College, New York, NY 2007

B.S., Information Systems Management

Skills

Microsoft Word, Excel, Access, Outlook, Power Point, Project, Database,

Visual Basic, and Web Design.

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