Customer Service Training

Lenore Malone

*** ***** ***, ********* *******, New Jersey 07604, 1-646-***-****, ******.******@*****.***

Summary

Master’s level counselor with a thorough understanding of substance abuse, trauma issues, psychological

assessments and positive discipline. Advanced training and education focused on counseling individuals,

organizing projects and working with several populations in a multi-culturally sensitive manner. Training at this

level has also included culture-centered career intervention approaches to best serve the needs of clients and

students. Strong communication and team management skills honed through leadership roles involving direct

service to students in university setting and collaboration with colleagues in service projects.

Seeking a position in Social Services /Mental Health or Higher Education.

Education

Lehigh University, Bethlehem, PA

M.Ed. Counseling & Human Services, August 2012

GPA overall 3.9

East Stroudsburg University, East Stroudsburg, PA

B.S. Psychology concentration in Counseling, May 2010

GPA overall 3.8

Skills

• Proficient in: Microsoft Word, Excel, Access and PowerPoint

• Intermediate Skills in: SPSS

Related Experience

Lehigh University, Bethlehem, PA

Research Assistant 05/2012-08/2012

• Assisted with the survey development and dissemination plan for the “First-Generation College Student

Community Study”.

• Developed a database of participant recruitment sources from various colleges and universities across

the United States.

• Co-created participant consent and debriefing materials with the principal investigator of the study.

Step by Step Inc. Outpatient, Bethlehem, PA

Counselor 2011-2012

• Provided drug screening and individual counseling/psychotherapy to DA/ MH clients with diagnoses

including but not limited to schizoaffective, schizophrenia, posttraumatic stress, bipolar disorder, opiate

abuse/dependence, cocaine abuse/dependence etc.

• Completed case management, treatment planning and administrative work.

Social Justice Project, Lehigh University

Co-Leader Spring 2012

• Participated in advocacy and action related work with VAST (Valley Against Sex Trafficking) to create

awareness in community of sex trafficking.

• Created proposals outlining fundraising and awareness activities.

Multicultural Project/ Diversity Training Fall 2011

• Constructed a comprehensive plan to increase institutional multicultural competencies within a school

based system.

• Received training on skills necessary to increase multicultural competencies to better serve individuals.

Counseling & Psychological Services (CAPS), East Stroudsburg, PA 01//2010-05/2010

Intern

• Completed inventories/testing, scoring while gaining experience with materials with the intent to deliver

services to student population when appropriate under supervision.

• Observed individual and group psychotherapy provided to students.

• Participated in outreach programming.

East Stroudsburg University’s Center for Social & Cognitive Research 01/2008-05/2010

Senior Research Assistant

• Assisted in design and implementation aimed at understanding social and cognitive process of academic

success.

Leadership

East Stroudsburg University, East Stroudsburg, PA 04//2008-11//2008

Orientation Leader & Mentor

• Promoted the university and engaged in public speaking and presentations.

• Mentored freshman students.

Act 101 Program, East Stroudsburg, PA 09//2009-05//2010

Peer Counselor

• Mentored freshman and sophomore students in reference to academic advising and personal distress.

• Assisted mentees in time management, study and decision making skills.

Vice President, International Student Organization, East Stroudsburg University Fall 2007-Spring 2008

Director of Success Networking Teams, Sigma Alpha Pi Fall 2009

Secretary, Psychology Honor Society Spring

2010

Professional Affiliations

• Sigma Alpha Pi (National Honor Society of Leadership and Success)

• PSI CHI (Psychology Honor Society, secretary)

• American Counseling Association (student affiliate)

Additional Experience

Lehigh University, Bethlehem, PA

Certified Positive Discipline Parenting Educator (CPDPE) June 2012

• Received education and training using Adlerian principles and positive discipline interventions working

with children, parents and schools.

• Conduct classroom meetings and parent workshops.

Lehigh University, Bethlehem, PA Spring 2012

• Participated in supervision feedback assignment designed to build skills necessary for supervisory

positions in future careers.

East Stroudsburg University, East Stroudsburg, PA Spring 2010

Orientation Office Student Worker

• Assisted in secretarial duties.

Race Relations Project, East Stroudsburg, PA Fall 2011-Spring 2010

Facilitator

• Helped participants explore personal biases and roles in race relations using Socratic method.

Barnes & Noble Bookstore, Bethlehem, PA Spring 2011-July 2012

Textbook seller and Cashier

• Provided customer service.

• Assisted with inventories, sales and other textbook related concerns.

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