Customer Service Project
Resume:
Salina Tukue
Manhattan, NY *0027
(646) – 836 00 25
************@*******.***
EDUCATION Berkeley College, New York, NY
Graduated from Berkeley College in June 2012
Associate s Degree in International Business
Blekinge Technical School of Management, Stockholm, Sweden
Candidate for BSc of Business Administration, concentration Organizational
Theory
Expected Graduation Date: December, 2012
LANGUAGES English (Fluent)
Swedish (Mother Tongue)
Norwegian (Professional working proficiency)
Tigrinya (Basic Level – East African Language)
EXPERIENCE
Npower Technology Services Corp, Brooklyn, New York
April 2012 – June 2012
Workforce Development intern
Developed employment opportunities that match participant’s skills, work experience and interest.
Researched organizations for internship and employment opportunities.
Managed and developed relationships with prospective employers and staffing services to the workforce
community.
Assisted TSC Students with resume writing, career goal setting and interview preparation skills.
Michael Page International, New York, NY
June 2011 – September 2011
Research Associate Intern
Conducted a comparative market analysis of the current active jobs on the market, researched 8 targeted
companies for business development purposes and presented final results to management.
Prepared the groundwork of sourcing specific candidates for senior IT, Finance and Accounting positions and
targeted new candidates as potential headhunting options.
Initiated and created an internship manual to be used to train future interns.
Worked on compliance reports, getting key names for business development, sending ad chases, adding jobs to
the internal system, registering interview notes and shadowing consultants during interviews with candidates.
General Electric (GE) Money Bank, Sweden
2009 – 2010
Collections Associate
Contacted customers who had failed to make their payments (unsecured loans, credit cards and auto-
leasing) and offered beneficial installment plans while maintaining focus on the overall performance goals
of the collections department.
Acted as a representative and point of contact for Team Outbound on project customer insight (across
operations) which involved participating in meetings, give input to the content of comment card sent out
to customers and setting the overall objective of goals as well as created motivation for the project.
Produced a communication guide to be used by Customer Sales/Collections Representatives and
monitored the implementation process when carrying out the project, collected feedback on technical
difficulties that occurred and presented it to project leader and members for improvement opportunities.
Created and shared a “learning guide” involving available E-learning opportunities from the GE Learning
Portal with all teams in the Collections Department.
Finished communication and conversational customer strategies course and external and internal
communication strategies training provided by GE Money Bank.
General Electric (GE) Money Bank, Sweden
2008 – 2009
Customer Sales Representative
Had a keen focus on upsell, increasing credit lines, cross-selling additional services that match customer
needs, such as insurances and performing credit-score reports resulting in communicating both denied and
approved outcomes to prospective customers as well as explaining terms and conditions of an agreement
SEB Retail Banking Exchange Office, Sweden
May 2008 – August 2008
Teller
Offered excellent customer service to travelers, providing them with the service of buying and selling
currency and managed airlines day to day cash boxes
SKILLS MS Word, Excel, PowerPoint, Outlook and MS Project
COMMISSIONS OF TRUST
2009
World Water Week Assistant (an annual, future-oriented meeting that gather more than 2000 of the world
s leading experts in cross-sectorial water issues together with representatives from Governments, Local
Authorities, International Organizations, Businesses, Stakeholders and NGOs) for the Swedish
International Water Institute.
Tasks involved assisting different seminars, workshops and conference participants.
2009-2010
Member of the student board with the organization The Economists (a national trade union for business
professionals) – contributed to writing proposals to the board of directors, participated in meetings with
other student boards focusing on important student political issues in regards to budgets, student health
and the quality of education.
2009 - 2010
Co-founder of the social project “U.N.O” that aimed on creating and improving dialogues between
youngsters living in vulnerable parts of Stockholm and authorities such as the Police Department of
Stockholm.
Result: An organized event (in cooperation with the Police Department) with more than 300 participants and a
debate with politicians regarding social issues. The goal was to create a dialogue between these different groups
and in a concrete way showcase how a society can work together for a common goal.
Contact this candidate