Customer Service Sales

K EV IN CAST ILLO

***** * **** ****** *********, California 90250 310-***-**** *********@****.***

EDUCAT ION

UN I VERSI TY OF CAL IFORN IA, LOS ANGELES

B achelor of Arts, Economics

J une 2012

M inor in Political Science

• Relevant Coursework: Macroeconomic Theory, M icroeconomic Theory, Principles of Accounting, Public

F inance, Information Technology, Labor Economics, Money & Banking

• Honors: Gates Mi llennium Scholar – Full Ride Scholarship to UCLA

Scholarship Recognition Award – UCLA, 2008

E XPER IENCE

N ICK ALEXANDER I M PORTS BMW, LOS ANGELES

Summer 2011

Finance I ntern

• Managed the In ternet Department’s car postings and sales through Ebay and Craigslist, generating

a total sale of 61 cars in the month of August, increasing In ternet sales volume by 50% from July to

A ugust.

• Designed and developed an advertisement program whereby Alexander BMW could advertise its

Facebook, Twit ter, and Yelp pages.

• Grew overall online membership for Alexander BMW’s social media sites, increasing Facebook

“ likes” from 400 to 514.

• Analyzed BMW’s $1,000 Loyalty Program database to identify qualified prospects for the months

J une through September.

• Assisted the Finance manager with credit application submission and attaining loans from the

bank.

• Improved office efficiency by building and changing the sales board.

A MY’S LOCK & KEY, LOS ANGELES

J une 2011

• Developed a strong professional network while perfecting effective communication skills through

client relations.

• Implemented innovative marketing strategies to develop stronger partnerships with potential

clients.

• Provided excellent, friendly customer service as a result of positive evaluations from patrons.

• Quickly learned complex locksmith systems and methods of key programming.

• Resolved customer complaints and polished multi-tasking capabilities.

L EADERSH I P AND CAMPUS I NVOLVEMENT

UCLA Moneythink

J une 2011

Teacher

• Organized and led personal finance activities for up to 47 children ages 14-18 years old.

• Educated groups of 35-50 children in 9th and 10th g rade about personal finance, economic concepts,

and financial literacy.

• Collaborated with other volunteers to create fun and interactive activities to inspire children about

personal finance.

• Taught personal finance classes once a week to underserved high school students in inner city LA.

• Helped develop the cur riculum that was taught by UCLA Moneythink.

• Elevated high school students understanding of building credit, how to invest in stocks, and how to

a ttain college loans.

SIGMA P H I EPSILON, UCLA

October 2010

• Worked as a team with other college students and people from the community in cleaning up local

beaches.

• Consistently exceeded expectations in philanthropic events.

BRAILLE I NST I TU TE, VOLUNTEER

J une 2009

• Collaborated with other volunteers to create fun and interactive activities to inspire the blind about

exercise.

• Designed weekly activity hour to get Braille Institute’s patients engaged in social activities.

SKILLS

• Computer: Proficient in M icrosoft Word, Excel, PowerPoint, and Publisher, Familiar with STATA.

• Language: Bilingual Spanish/English (oral and wri t ten t ranslation), In termediate Fluency in

Portuguese.

Contact this candidate