Training Sales

RUPA REKHRAJ

**** ******* *****, **** *****, IN *6808

• E-MAIL ***********@*****.***

• Mobile No: 559-***-****

US STATUS: PERMANENT RESIDENCE, authorized to work without visa

PROFESSIONAL SUMMARY

Proven ability to initiate and implement projects from ground zero

Over ten (10) year’s comprehensive human resource experience in Talent Acquisition, Employee Relations,

Organizational & Leadership Development, Compensation & Benefits and Management Succession

Planning. .

Amiable, energetic, anticipatory, creative, competent, cultured & well-travelled adaptability, highly

competitive, good communicator, self-motivator and passionate individual with sound leadership and

management skills.

PROFESSIONAL EXPERIENCE

ASSISTANT VICE PRESIDENT, HUMAN RESOURCE SERVICES – MULTIPLE PROJECTS

Themed Attractions & Resorts (Leisure & Tourism Investment), Malaysia

100% subsidiary of Khazanah Nasional – Malaysian Government Investment arm Mac 2011 – Jun 2012

Incorporated in 2009, Themed Attractions & Resorts Sdn Bhd develops and operates themed attractions and

resorts to enhance the leisure and tourism industry in Malaysia.

Investment portfolios include:

KidZania Spa Mexico in Malaysia 2012 (USD23Mil)

KidZania Spa Mexico in Singapore 2014 (USD66Mil)

Malaysia Truly Asia Centre(MTAC) 2014 (USD229Mil)

Puteri Harbour Family Entertaintment Centre 2012 (USD10Mil)

Desaru Water Park (USD163Mil)

Key Responsibilities

Develop, formulate and implement HR strategies and initiative in line with Company’s Vision and

operational needs

Review and managed effective recruitment strategies for KidZania Malaysia and Malaysia Truly Asia

Centre (MTAC)

Develop cost effective and creative recruitment solutions to attract appropriate level and quality of

candidate’s i.e. Pop Idol interview, social media, refer a friend scheme etc.

Responsible to establish and maintain Malaysia Truly Asia Centre (MTAC) overall manpower planning

from 2011 until 2014

Initiate, manage and monitor Malaysia Truly Asia Centre (MTAC) overall budget

Provide strategic, timely advice and solutions to the Senior Management team and hands on services to

the line managers on HR related matters

Developed KidZania Malaysia training assessment tool

Prepare, implement and conducted staff Performance Appraisal System to all employees at TAR

Identify, plan and coordinate leadership/soft-skills training programs for TAR

Committee member in special projects:

KidZania Malaysia Founders Day

o

KidZania Malaysia Recruitment drive.

o

Major Achievements

Successfully recruited total of 288/321 employees for KidZania Malaysia opening team (89% met

objectives)

Successfully recruited total of 14/16 employees for 2012 Malaysia Truly Asia Centre (MTAC)

(88% met objectives)

Produced a training assessment tool to be used for KidZania operational staff development

program to ensure the knowledge gained during training is reinforced.

Designed, received approval and implemented manpower planning activities for Malaysia Truly

Asia Centre (MTAC)

ASSISTANT VICE PRESIDENT, LEARNING & DEVELOPMENT

Iskandar Investment Berhad, Malaysia

60% subsidiary of Khazanah Nasional – Malaysian Government Investment arm July 2008 – Feb 2011

Iskandar Investment Berhad was incorporated on 3 November 2006. As the catalyst of change, Iskandar

Investment promotes, coordinates and invests in strategic and catalytic initiatives through joint ventures or

contribution of land, either through sale or lease, or granting of a concession or development rights.

Investment portfolios include:

Iskandar Residential, Iskandar Waterfront, Financial District and Medini Iskandar Malaysia

o

that consist of total investment of USD1.3 Billion.

Key Responsibilities

Oversees and responsible for Talent Management and Training & Development for all employees in

Iskandar Investment Berhad (IIB) and its subsidiaries

Review and manage effective training strategies

Identify, plan and coordinate training initiatives for Iskandar Investment Berhad (IIB) stakeholders

Support and execute all educational enhancement programs and scholarship schemes

Provide support and advice to business units in placement of qualified candidates from Khazanah Green

Program (Malaysian Government program to enhance undergraduate employability)

Manage employees development initiatives developed by department in areas of career development and

succession planning

Conducted annual Training Need Analysis (TNA)

Implemented annual and monthly Training Calendar

Responsible of producing weekly and monthly report to all HOD

Initiate, manage and monitor IIB and its subsidiaries overall training budget

Responsible to administer and organize relocation of all employees from Klang Valley to Southern

Region of Malaysia

Develop, update and maintain all HR policies and processes

Lead and organized in setting up the Social Track team for Iskandar Malaysia initiated by Khazanah

Group for social treat project.

Implemented, oversee and managed the entire process of setting up a Learning Centre

Inculcates development of a culture that encourages and incorporates continuous learning and

development, performance, customer orientation and excellence

Oversees progress toward developing Iskandar Investment Berhad’s corporate culture, ensuring it

maintains focus on serving the needs of stakeholders

Implements the performance management system and ensure linkage to reward and development of talent

Participated in special projects

o Legoland Malaysia Recruitment drive

o Legoland Malaysia Ground Breaking ceremony

o Social Track project for Iskandar Malaysia by Khazanah Group

o Town Hall meetings

Major Achievements

Contributed to the first 5 training man day’s achievement and development of training programs

for Iskandar Investment Berhad and its subsidiaries

Successfully rolled out several training programs for the first time in Iskandar Investment Berhad

Successfully developed first Training Calendar 2009

Completed whole organization Training Needs Analysis (TNA)

Set up performance appraisal system (PMS)

Lead Town Hall events within timeline and budget (Save 35% of total budget allocated)

Successfully engaged and placed more than 500 trained skill workers within Iskandar Malaysia

projects

Successfully absorbed 35% of interns/graduates recruited in Iskandar Investment Berhad and its

subsidiaries

Recruited total of 33 Lego Model Builders for Legoland Malaysia model shop (Pioneer batch)

HEAD, SALES TRAINING

Ford Malaysia June 2005 – June 2008

Ford Malaysia Sdn. Ltd established in 1973 in Malaysia. Equity held by Sime Darby Berhad (51%) and also the

United States, Ford Motor Company by 49%

Key Responsibilities

Oversees the whole Sales & Marketing department employees development plan

Responsible for developing, implementing and monitoring Sales Training Programs.

Oversees execution of Ford Objectives and Training Certifications and TNA’s

Liaise with local and external trainers to execute sales training programs.

Managed training budget for Ford Malaysia to deliver set objectives and improve sales

Support new vehicle launches via product training sessions throughout Malaysia

Work with external suppliers to conduct Mystery shopper and Dealer surveys.(To analyze and monitor

customer satisfaction level on sales experience)

Conduct Post training evaluations to ensure training techniques (tools and method) are applied.

Liaison with Ford Asia Pacific Training Manager in ASEAN to maximize training resources.

Major Achievements

Certified 190/208 Sales Consultants (91% met objectives)

Lead for National Dealer Stock Count (99% accuracy on audit count against wholesale

report)

Successfully launched new training course ( Product Knowledge Expertise )

Successfully rolled out Nationally New Product training course (Ford Focus)

Committee Member for Colour Code for a New launch vehicle (Ford Focus)

TRAINING EXECUTIVE

Antah Schindler Sdn. Bhd, Malaysia May 2003 – May 2005

Schindler Lift (M) Sdn Bhd was setup in 1974 and took over the elevator business. Antah Schindler Sdn Bhd,

is an authorized distributor and service provider for Schindler elevators and escalators for the whole of

Malaysia.

Key Responsibilities:

Oversees the whole training department

Responsible for developing, implementing and monitoring of Training Programs.

Developed and conducted Non-Technical training sessions (Soft skills)

Prepared TNA’s for Technical (Technicians) and Non-Technical (All employees) staff to identify

competency level for all employees.

Liaise with local and external trainers to execute sales training programs.

Managed training budget for Antah Schindler on yearly and half yearly basis (Work closely with

Regional Training Manager to manage budget)

Liaison with Regional Manager in ASEAN to maximize training resources.

Develop and implement the Training Directory/Calendar

Co-coordinated training for group and company level.

Revised and implemented HR Policies and Procedures.

General support for other HR functions

Maintain the Training Effectiveness System’s database

Assist, administer and coordinate interview processes

Major Achievements:

Successfully launched training course for senior management( Excellence in Leadership)

Successfully developed first Training Directory 2005

Developed a pool of internal trainers (35 pool of trainers engaged in different areas of Subject

Matters Experts on Schindler products)

HUMAN RESOURCE ASSISTANT

Zurich Insurance, United Kingdom Feb 2001 – Feb 2003

Zurich Insurance core business is general and life insurance policy. I was reporting directly to the Assistant

Human Resource Manager.

Key Responsibilities:

Responsible for all aspects of recruiting and new hire processes

Accountable for providing internal consulting to support management on all Human Resource related

issues

Develop, update and maintain all HR policies and processes

Conduct performance appraisal process

Responsible in all new hired induction programs

Maintain HR system’s database

Administer employees compensation and benefits packages

Establish monitoring system to track staffing request, evaluation of candidates, preparation of offers

and appointment of new employees

Assist HOD on monitoring staff performance

Assist, administer and coordinate interview processes

Major Achievements:

Produced a guide card for Eazipay processes, which have now been introduced into the

department and is used as training tool (Personal Development Plan – PDP)

Revised and amended HR policies and processes

Produced a system to track recruitment process

Other Achievements:

Awarded British Council Scholarship to pursue Postgraduate Diploma in Human Resource

Management

Received Appreciation award for organizing the Ford Family Day to aid collections for

Global Walk Diabetic 2007

Received Appreciation and Recognition award of training conducted for Antah Schindler

Received Appreciation and Recognition award of Outstanding Services rendered for Leo

Club 1990

Volunteer for the Commonwealth Games 1998

Volunteer reader to the blind at the Malaysian Blind Association

OVERSEAS ASSIGNMENTS

ZURICH INSURANCE, U.K – support other branches within the UK on HR Policies and processes

implementation

ANTAH SCHINDLER SDN BHD, MALAYSIA – Training on new product, Singapore

FORD MALAYSIA – Study tour to Thailand & Philippines manufacturing plant for launch of Ford Focus

THEMED ATTRACTIONS & RESORTS, MALAYSIA – Study tour to KidZania Jakarta, Indonesia

EDUCATION

1999 – 2001 UNIVERSITY OF PORTSMOUTH, U. K

Postgraduate Diploma, Human Resource Management

1997 – 1998 UNIVERSITY OF PORTSMOUTH, U. K

BA(Hons) Business Administration

1994 – 1997 AMSET COLLEGE, MALAYSIA

Advance Diploma in Business Administration (Association of Business

Executives UK)

COMPUTER SKILLS

Advance knowledge of Microsoft Office 2010

LANGUAGE SKILLS

English – Fluent written and spoken

Bahasa Malaysia – Fluent written and spoken

Spanish – Fair

Japanese – Fair

Hindi – Fair

Mandarin - Fair

REFEREES

Tunku Dato’ Ahmad Burhanuddin

Chief Executive Officer

Themed Attractions & Resorts Sdn Bhd

Tel: +601*-***-****

Email: ***@***.***.**

Mr Zainal Ashikin Muhammad

Chief Development Officer, Project Development

LEGOLAND Malaysia

Tel: +603-****-****

Email: ******@***.***.**

Mr Norman Elder

Strategic Partnership Development

LEGOLAND Malaysia

Tel: +1-714-***-****

Email: ********@***.***

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