Manager Customer Service

Steven Nunnery

*** ******** ****: 731-***-****

Jackson, TN 38301 ***********@*****.***

Executive Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house

operations. Proven ability to cut costs and decrease staff turnover. Award-winning Manager with

sales and debt collection experience with strong closing abilities. Committed to cost-effective

management of resources and quality performance.

Core Qualifications

• Client account management • Consistently meet goals

• Inventory control • Cross-functional team management

• Budget development • Salary structure/compensation analysis

• Staff training/development • Staff development

Professional Experience

01/2010 - 04/2012

Manager/Trainer

Portfolio Recovery Associates Jackson, TN

Trained in FDCPA and Statute of Limitation laws. I served as a mentor to junior and tendered

team members. Lead multiple new and experienced teams with more than ten employees.

Surpassed revenue goals since I started the company. Trained, coached and mentored staff to

ensure smooth negotiating skills.

01/2009 - 01/2011

Owner

The Cell Jackson, TN

An opportunity to open a retail location to give Jackson a choice in mobile technology was a

logical choice. Customer service skills has been put to the test and has been passed on to the

employees. In the first three months The Cell made pure profit of over 13,000. The Cell was sold

after being approached with an offer.

02/2002 - 08/2007

Co-owner

Modified Images Jackson, TN

This business had went through many changes from garages to store fronts and having its own

website with international sales. I have always been an auto enthusiast and with this company I

was able to pursue my dreams of being an entrepreneur.

Education

Phoenix University – Business Management

Jackson, TN

To further my education I took classes to excel in business during the same time period of hands

on experience owning my business. Having knowledge in business benefits myself and my future

employers by understanding what a successful company needs to flourish.

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