Project Manager Customer Service

ADAM WILLIAM HIPP

**** ***** ***** ****

Chattanooga, Tennessee 37415

423-***-**** (c)

*********@***.***

E D U C AT I O N

The University of Tennessee at Chattanooga, Graduate School, 2009 2012

Masters of Business Administration

The University of Tennessee at Chattanooga, 2002 2005

Bachelor of Arts in History with a minor in Political Science

S U M M A R Y O F S K I L L S A N D Q U A L I F I C AT I O N S

• Knowledge and ability to understand, analyze, and manage data

• Experience in leadership positions and performing project management duties

• Effectively organize and manage tasks to work in a fast paced environment and meet

deadlines within a short time frame

• Collaborate between outside clients and internal departments to coordinate project needs

and ensure deadlines are met

• Strong written and verbal communication skills

• Proficient with Microsoft Office software, specifically Word, Excel, and Access

• Experience working with AS400 systems and other proprietary database platforms

CAREER ACHIEVEMENTS

• Developed and implemented an electronic data storage system for policy changes that continues to

save storage, manpower, and material costs at a rate of at least $10,000 annually

• Lead ergonomic and fire evacuation program for an office of 230 employees

WORK EXPERIENCE

Project Manager, ARS Interactive, 2007 –present

• Manage data and content for Home category for Walmart.com client account by acting as point contact

for Walmart.com buyers and vendors to create product records and populate web content

• Establish and maintain business relationships with client contacts and product vendors, proactively

communicate status updates and concerns in a timely manner

• Collaborate projects between multiple internal departments and external item setup specialists on a

daily basis to ensure timely project completion and effective outcomes

• Excelled after coming on in the middle of an initial site overhaul project

• Adapted well when business needs changed to form new department of large quantity exports through

automation

Call Center Representative, UnumProvident, 2005 2006

• Completed Communico MAGIC© training for expert customer service skills

• Completed a 5 week training course for short and long term disability claims and was selected for

training on life insurance policy billing

• General knowledge of Short and Long Term disability and the HIPAA privacy laws

• Developed effective de escalating skills while working with clients in high pressure situations

Clerical Associate II, Intracorp, a wholly owned subsidiary of CIGNA Healthcare, 2001 2003

• Conducted financial analysis for multiple cost codes in cutting costs without dropping service levels

internally

• Provided managerial assistance to a temporary employee staff of 30

• Provided HIPAA privacy training to all temporary employees

• Primary liaison with temporary staffing vendor

• Worked independently and with minimal direction, as overseeing manager was located in Pittsburgh

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