Customer Service Sales

John A. Barrella III 781-***-**** **********@*******.*** 23 Tarragon Lane,

Middleboro, MA

EXECUTIVE SUMMARY

Adaptive Leader with a collaborative work style, who has achieved Top 20%

company-wide

operational and profitability performance in current Managerial role.

Motivated leader who consistently builds

high performing teams with proven ability in the Medical Device and

Healthcare industries. Organized self

motivator with a Northeastern University Executive MBA education coupled

with 7 years of Fortune 500

experience in the Medical Device industry. Strategic problem-solver who can

work across all levels of an

organization. Previous Board of Director for two not for-profit

organizations.

TECHNICAL SUMMARY MS Word, Excel, PowerPoint, Access, SAP, Business

Warehouse, People-Soft, Lotus

Employment history

AAP Locations in MA General Manager 2010 - Current role

Full P&L responsibility, added $62k to the bottom line in 8 months,

improving it by $62k, year over year.

Effectively lead, motivate, and coach other managers and staff through

their daily tasks, using various methods.

Excel interacting with multiple departments and use critical thinking

skills to transform problems into solutions.

Expert managing time and the work of others, with the ability to

effectively operate in a fast paced environment

#1 in District for 2011 for Shrink reduction; improved from #3,533 out of

3,600 stores to #126, saving $27K.

#2 District for 2011 for improved previous Customer Service rank from

17 out of 18 stores to 2nd best.

Direct complete store financial strategy, including budget and sales

variance analysis.

. Collaborate to set pricing strategy and market penetration, along with

market share acquisition.

Partnering with Vice President of Commercial Effectiveness on National

market revenue share project.

LOWE'S Kingston, MA Manager 2007- 2010

Sold outside B2B and B2C projects, increasing total sales by more than

$31k year over year.

Managed Commercial sales functions and sold to high value customers.

Communicated commercial budget, sales and financial information to

senior management.

Built and lead a high caliber, rapidly successful staff to exceed

corporate financial metrics.

Led profitability project and analyzed assortment mix, resulting in 3%

sales comp and $340K additional profit.

Responsible for all aspects of customer service, sales, inventory and

staff management and training.

WATERS CORPORATION Milford, MA North American Finance Supervisor 2006-2007

Managed analysts overseeing $163MM of budget, sales forecast and margin

trends for multiple business units.

Provided proactive analytical support for Sales and Marketing Vice-

Presidents related to business units.

Assisted Senior management in decision making and evaluative performance

techniques to increase sales.

Defining role in Monthly, Quarterly, Annual (Forecasts, Actuals, Budgets)

Process to Senior Vice Presidents.

FIDELITY INVESTMENTS Boston, MA Financial Analyst III 2005-2006

Forecasting, budgeting and business analysis for internal business units

in excess of $750MM annually.

Management of junior analysts to mentor and develop their business and

communication skills.

Evaluation of key performance indicators - revenue, cost of sales,

expenses, capital expenditures.

MBA Rotational: HAEMONETICS CORP. Medical Device Manufacturing 2004-05

KEANE INC. Technology

HAEMONETICS CORPORATION served as Financial and Business Analyst

Provided financial data and analysis for US Annual Operating Plan review

with Director of Finance.

Conducted pricing strategy and profitability analysis for product mix and

customer sales targets.

KEANE INC. served as North American Retail Business Operations Manager

Oversaw several analysts and provided senior management with metrics and

analysis for a $12MM division.

Collaborated with Vice President to build operational business plans

supporting approximately125 people.

Analyzed working capital and depreciation and performed budget

consolidations and long-term plans.

BOSTON SCIENTIFIC CORPORATION Natick, MA. Regional Credit Manager 1999-2004

Regional management of $23MM - $28MM monthly A/R for a full portfolio

size of $35MM, 300+ clients.

Assisted Neurovascular Controller making financial and credit decisions

impacting $40MM revenue and sales.

Led innovative CRM project with other departments, using Access,

capturing $1.5M including on-going A/R.

Developed and improved relationships supporting sales management to

improve business performance.

Reduced A/R >90 from $4.1M to $1.1M in the first 7 months in the

position, using financial analysis skills.

Oversaw and managed a commercial re-launch, distributing $23MM of product

to clients.

Initiated and managed client meetings to solve problems, communicate

strategies and reduce financial risk.

Responsible for Regional Cash Flow forecasting and analysis using Excel

and Access.

EduCation

Northeastern University, Boston, MA.

Executive Master of Business Administration. 57 credits completed. Boston,

MA. 2004-2006.

Grenoble Ecole de Management, Global Business Studies, Grenoble, France.

2005.

IPADE University, International and Socio-Economic Studies, Mexico City,

Mexico. 2004.

The Washington Campus, Public Policy, Washington, DC 2004.

Massachusetts Bay Community College, Emergency Medical Technician course.

2002.

University Of Maryland at Baltimore County, MD. Bachelor of Political

Science.

AWARDS and RECOGNITION

2011 Service Leadership Award Stock Winner. Top 20% of GMs based on

financial and operational performance.

Achieved Top 3% of all 3,600 store locations for specific operational

metrics: 2011.

Winner of multiple individual and store sales contests: 2011, 2012.

"This is the best the Main Street store has performed in years",

District Leader, on store metrics. 2012.

Directed staff with 100% cumulative scores for consistent customer

satisfaction: 2010.

Award for Outstanding Service from Lowe's Operations Manager: 2009.

Customer Service Award from Lowe's Store Manager, Peter McCarthy:2008.

Special performance Stock Incentive given by Boston Scientific Chief

Executive Officer, Jim Tobin: 2001.

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