Engineer Customer Service

DANISHWER KHAN

Westbury NY *****

Cell 347-***-**** *************@*****.***

Highly analytical self-driven lead mechanical engineer, designer, and innovator. Hold strong

engineering applications, product design, and manufacturing experience. Proficiency in

manufacturing processes, materials, machining, molding, and cost-efficient production solution.

Practice products design and development, marketing, strategic planning, sales, and product-line

implementation. Lead and trained individual or team with effective communication and

presentation skills. Advance user of SolidWorks, AutoCAD, Pro-E, MATLAB, Mathcad, MS Word,

Excel, and Outlook, and Enterprise Resource Planning (ERP) System business practice software.

Professional Development

- Apply professional product design and product development solution.

- Practice lean manufacturing, productivity, marketing and strategic Planning.

- Design mechanical elements, 3D design assembly, and Finite Element method analysis.

- Specialize in material selection, processing, finishing, and generate bills of materials.

- Analyze and identify root causes of design problems and find effective solution.

Education

2006 – 2009, City College of City University of New York, New York

Bachelor of Engineering in Mechanical Engineering (BEME)

2004 – 2006, Borough of Manhattan Community College, New York

Associate in Science in Engineering Science (ASES)

2002 – 2004, School of Cooperative Technical Education, New York

Computer Assisted Drafting and Design

A+ Computer Repair and Cisco Networking

Digital Printing Technology

Skills

- Analytics: Passion to analyze technical problems by applying various analysis tools to

produce successful results. Resolve complex issues by investigating underlying issues in

greater detail.

- Interpersonal: Strong focus on relationship building and collaboration across the industry.

- Project Management: Projects /products implementation, presentation and training,

meeting deadlines successfully, project strategic planning, and leading team or

department.

Association

Member: American Society of Mechanical Engineers (ASME)

Society of Manufacturing Engineers (SME)

Professional Experience (7 Years)

2011 – Present, Applications Engineer, DESIGNATRONICS, INC. New Hyde Park, NY

Actively lead, design and practice engineering applications, product design and development,

manufacturing processes, production run and estimation, project leadership and training, root

cause analysis and correction action, quality management system practices, marketing, sales and

customer service, and product satisfaction.

- Apply professional product design and product development solution.

- Design mechanical elements, 3D design assembly, and Finite Element method analysis.

- Analyze and identify root causes of components failure and find effective solution.

- Assisting customers with the selection of our product -line, make suggestion/recommendation.

- Process quote request, comprehensive pre-sales technical and engineering applications support.

- Solved customer design & assemblies problems by making productive recommendation.

- Worked with RoHS/REACH compliance, BOM, ISO 9001/AS9100C, GD&T, and AGMA quality

- Finalize customers drawing according to product design specifications and revision level.

- Lead CAD team, production control, quality control, sales, REPS, and senior executives.

- Create product design manual, project/product progress report, white papers, and technical article.

- Knowledge of CAM/CNC/Lathe/Milling/staking/ broaching/ heat-treating, finishing, and Mil Specs.

- Knowledge of metal injection and plastic injection molding processes.

- Utilize MS Word, Excel, PowerPoint, Outlook, Gates IQ, SolidWorks, ProComm, and ERP Software.

2009 – 2011, Information Technology Engineer, VR NETWORKS, INC. New York, NY

Provide efficient technical support via online or on-site to businesses, school, and various clients.

Build customer relation, practice business ethics and provide excellent technical services. Update

and upgrade customer technology so customer daily business and productivity will not be affected.

- Install, maintain, upgrade, and repair notebooks, computers, printers and business server.

- Install operating system, various software, applications, and antivirus installation to desktops.

- Maintain firewall, server, and power of Ethernet switches, cable Patching, and access point.

- Blackberry synchronization, provisioning, data and profile transfer.

- Proficient user of 32-bit/64-bit Win 7 Enterprise and Windows Server 2008.

2008 – 2009, Technical Support, GROVE SCHOOL OF ENGINEERING. New York, NY

- Provide technical support to the staff. Troubleshoot software and hardware issues.

- Upgrade windows and operating system applications software

- Upgrade computers, printers, and networking hardware.

2006-2008, Engineering Aide, HK MANUFACTURING, Co. Port Chester, NY

- Upgrade and modify customer CAD drawings.

- Search and generate bills of material from several vendors and suppliers.

- Assisting engineers with the assign projects and engineering support to our customers.

INTEREST

Amateur astronomy, hiking, photography, and travel

REFERENCE

Excellent references available upon request.

US Citizen and Hold Valid US Passport

Possess NYS Driver License

Contact this candidate