Customer Service Manager

Ivy Bryson

*** ********** **** **, ******, GA, **080. 404-***-****. *********@*****.***

Summary of Qualifications

Human Anatomy & Physiology,Advanced Health & Skin Care, Beauty Specialist, Facial Electrical

Treatments, Body Electrical Treatments, Swedish Massage, Reflexology, Aromatherapy, Diet &

Nutrition, Lifestyle & Stress Management, Business Conduct and Project Management, First Aid

Treatment

Relevant Professional Experience

Melia International Hotels & Resorts- Atlanta, GA

Sep 2011- Date: Duties and various positions as follows:

Executive Club Level Concierge: Check In and check out VIP guests, Assist with

entertainment/transportation recommendations, Ensure level rooms standards are met according

to hotel expectations. Provide outstanding customer service to VIP level members and guests.

Reservations: Input incoming 3rd party reservations into hotel system, Ensure correct routing and

reservation set up for guests to ensure smooth guest experience upon arrival. Input any special

guest requests to accommodate guest.

Groups: Manage and process rooming lists provided by sales department. Assist sales executive

team with group request sand adjustments. Input 3 rd party/Housing bureau reservations into hotel

system.

PBX: Assist inhouse guest with any requests and follow ups to ensure outstanding guest stay

experience. Follow up with other departments to confirm requests are completed in a timely

manner.

F&B: Liaison between F&B team and guest, assist department with room service orders,

restaurant reservations and follow ups to ensure completion is in timely manner and to guest’s

satisfaction.

Guest Experience: Assist Inhouse guests with any requests, follow up on any guest complaints or

comments. Inquire with 3rd party websites on guest reviews. Address any issues/concerns to

executive department in regards to guest experiences and give suggestions.

Proficient in OPERA Systems, GroupMax/Pass Key Mgt, HotSOS Hotel Operation Service

Systems and MICROS.

Ulta Salon, Cosmetics & Fragrance - Atlanta, GA

March 2010 - Date

Operations Manager,Customer Service and Guest Relations, Prestige Cosmetics Consultant,

Fragrance consultant

Elyon Hair Cuttery Salon - kennessaw, GA

Jan 2008- Jan 2010

Spa Consultant & Salon Manager, Ensure smooth running and daily goals achievement for salon,

Manage inventory control and managed retail product stock, Communicated and documented all

key project deliverables.

Independent Spa & Beauty Consultant- USA, United Kingdom, South Africa & Kenya

Jan 2006- Dec 2008

Projects and Clients as follows: Elyon Hair Cuttery Salon (USA), Jurlique Health & Wellness

Center (UK, Great Britain), Toshea Health & Wellness Day Spa ( South Africa), Aromatics Day

Spa (Kenya), Cactus Skin Care (Kenya)

Aromatics Beauty Clinic & day Spa- Kenya

Feb 2006- Sep 2007

This also incorporated The Cactus Skin Care Clinic

Spa and Beauty Consultant & Skin Care Therapist.

Areas of Specialty:

BioDerm Microdermabration,Cathiodermie, Facial Electrical Treatments, Laser Tech Permanent

Hair Removal, Laser IPL Photofacial Treatments, Laser Skin Tone and Lift Treatments,

Triactive Laser Spot Treatments, Triactive Laser Cellulite Treatments, High Frequency Facial &

Body Treatments, Galvanic Facial & Body Treatments, Spa Operations Supervisor

Education, Skills, & Professional Association

Priadara Professionals, LLC

Priadara Professional Products Trained & certified

Priadara Professional Certified product Stockiest

Alison Caroline Institute (International)

Jan 2004- Feb 2006

Associates Degree in Advanced Health & Skin Care

International Therapist Examination Council (ITEC) of United Kingdom, England

Graffins College

Feb 2004-Nov 2004

Advanced Diploma CPSP ( Computer Packages & Software Programs)

Priadara Professionals, LLC

Priadara Professional Products Trained & certified

Priadara Professional Licensed Stockiest

Mar 2007- Had a short stint with Steiner Leisure International, a Luxury Cruise Ship Employment

Company based in Johannesburg, South Africa.

June 2007- Sep 2007- A refugee Escort with The International Organization for Migration (IOM),

United Nations (UN).

References available upon request

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