Customer Service Quality Control

LATONYA R. KING

**** ****** **** **** ******, Ga. 30519

678-***-****

**********@*****.***

Objective:

To obtain a position within an organization that promotes growth,

encourages development and provides the opportunity to utilize my

leadership abilities.

Qualifications:

. A customer oriented professional

. Extensive experience in the service industry

. A proven leader that welcomes the opportunity for growth

. Ability to grasp company objectives and communicate effectively

. Proficient in multiple computer software programs including MS Excel

and MS Office

Work Experience

Allied Barton Security Services/ DELTA AIRLINES/ River Club Security

(Atlanta, GA May 2009- Aug 2013)

Security Officer

Security Operations Center Console Operator

RCC Front Desk Receptionist/Security Guard

. Receive security related inquiries from Delta employees, law

enforcement officials, and the general public, transferring those

calls to the appropriate individuals

. Processed all call offs and late arrivals and delegated replacement

officers when necessary.

. Operated the Continuum Electronic Access system to allow entry to

areas with controlled access

. Secure & monitor various high risk areas of corporate facilities using

the Loronix Review CCTV system

. Greet, direct, and verify the credentials of employees and visitors

into highly secured/confidential areas of Delta Airlines Technology

Center

. Prepare logs and reports using MS Word and MS Excel based on security

findings.

KROGER, INC (Atlanta, GA Sept 2008- May 2009)

Customer Service Representative

. Member of the Managerial Training Program

. Worked in various departments of the store to learn store management

systems

. Handled customer issues/complaints and provided customer oriented

solutions

. Organized and stocked supply cases

. Ensured proper revenue balances at the end of each shift

. Trained new staff in various departments.

HOME HEALTH CARE (Self-Employed) (Decatur, GA Nov 2007- Aug 2008)

Health Service Tech

. Provided full daytime care of an individual client

. Administered prescribed medications as required

. Prepared meals based on specific dietary requirements

. Provided outdoor recreational activities

. Ensured the cleanliness of patient and their home environment.

GEORGIA REGIONAL HOSPITAL (Decatur, GA May 2003-Oct 2007)

Health Service Tech

. Responsible for organizing and coordinating the daily living and

recreational activities of the physically & mentally challenged

. Kept accurate logs of activities/aliments & progress reports of

patients

. Trained in rudimentary skills pertaining to handling physically and/or

emotionally unstable individuals.

CHILDREN'S WORLD LEARNING CENTER (Lithonia, GA Jul 2000-May 2003):

Nutritionist

. Responsible for working with various vendors and food suppliers to

maintain adequate food supplies

. accurate records of food charges/expenses on a weekly and monthly

basis

. Coordinated with management and accountant to ensure proper balances

and cost efficiency.

JOHNSON CONTROLS (Suwanee, GA May 1997-June 2000)

Assembler Trainer Inspector

. (Assembler)Responsible for constructing the seat/headrest compartments

for car seats to be shipped to General Motors parts division.

. (Trainer) Trained new assemblers on proper assembly procedures and

provided recurrent training to assembly staff as needed.

. (Inspector) Responsible for ensuring quality control standards were

being met on finished/assembled products - Provided management with

weekly/monthly reports on quality control statistics.

Education:

Dekalb Community College-Decatur Campus: Business Administration

Upon Request

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