Customer Service High School

Angelo A Pickering

*** ******** ***, **********, ** 06606

Email: ********@*****.***

Tel: 203-***-****

Objective

I am actively seeking a full time position by a stable, frequently expanding company whose interests will become my

priorities.

Education

2000-2004 Diploma from Central High School, in Bridgeport, Ct.

Skills

-A+ Certified/Dell Pc Technician Certified/Hp Certified

-Proficient Computer skills in Adobe Photoshop, AutoCAD, C++, Maya, and 3dSMaX.

-Working knowledge of all Microsoft systems and Apple computers.

-Email clients, Remote Desktop troubleshooting on wide variety of scales.

-Quickly and efficiently solve various computer and network related issues.

- Up to Date with all Hardware and software proficient issues.

- Dell Hp Break Fix & rebuild

-Standing/walking for long periods of time.

-Lifting 80+ pound objects.

-Providing quality customer service to all clients.

-Take responsibilities of maintained user security accounts for window 2003 including Desktop configuration, network

connectivity, network access issues and printer connectivity.

-Load new or update software and systems on existing equipment.

-Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system

setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.

-Installation and configuration of windows NT/2000/XP/professional and applications.

-Responsible for troubleshooting, installation, configuration and repairing computer systems.

-Responsible for performing hardware and software performance regularly.

-Hp Printer repair technician

Selected Achievements

-Created outlines for high school year book.

-Outstanding performance led to an offer of permanent employment

-Achieved several awards in High School, for Computer graphics.

Employment

IT Consultant/Help Desk Technician 1998 – Present

Fairfield County, CT

-Hardware and software knowledgeable in WLAN/LAN systems.

-Troubleshooting networks, office and residential.

-Worked as an on-call networking/computer technician.

Computer Repairer/Technician PCW Computers 2006-2008

Fairfield, CT

-Diagnosed and repaired computers and printers.

- Installed new Software and hardware.

-Ink cartridge refills, printer repair.

-Built custom computers for clients.

Research Technician/ Operator- Pitney Bowes 2006-2008

Shelton, Ct. (Per Express Personnel)

-Worked with mail new mail machine prototypes.

-Duties include building machines from ground up. Writing scripts and servicing machines.

-Recorded data, troubleshooting, and input information into excel.

-Inserting various types of mail, through different machines and logging data daily.

Technical Support Rep- Cablevision 2008-2009

Shelton, Ct (Nesco Resources)

-Troubleshoot internet connection issues through phone.

-Worked with about 120 customers a day or more troubleshooting various internet, email, and computer related issues

and resolved them in a timely manner.

Peak International 2009- 2012

Lead On call Technician For JP Morgan Chase

-Complete assigned tickets issues for clients based out of Fairfield County.

-Break Fix Dell/Hp Computer related issues.

-Upgrade/Replace hardware components.

-Wipe Data Build Servers set to JP Morgan Chase Standards

-Hp Printer repair Install/ Network Setup

Special Recognitions

- Received 2 Silver Star Awards for excellent Customer Service in troubleshooting Internet/Phone issues

- Recognized for computer skills in high school that led to future achievements.

-Computer Technician for Central High School.

-Assisted in setting up computer workstations and networks for high school and local businesses

Professional References

Joseph Lenzen

Manager/ Restaurant Owner

Vazzy’s 19th Hole Country Club

Tel: 203-***-****

Michael Dan

Manager/ Business Owner

Choice Pet Supply Inc

Tel: 203-***-****

Cornelia Fracassini

Billing Specialist

Aquarion Water Company

***********@*************.***

Ph# 203-***-****

Fx# 203-***-****

Contact this candidate