Customer Service/ Administrative Assistant
Resume:
LYNN DENISE CARROLL
************@*****.***
SUMMARY OF QUALIFICATIONS
Top producer with proven track record in sales and customer service in various industries
Knowledge of DOT/HAZMAT policies pertaining to the environmental and
Oil & Gas sectors
Material expediting experience working in the commercial flooring business.
Solid Administrative experience working for a business not open to public.
Credit/Sales Counseling experience repairing consumer credit issues.
1/12 Moved to New Braunfels, Tx to care for a terminally ill parent.
6/13 Moved back to Houston, Tx permanently.
Hazmatpac, Inc. Houston, Tx
Account Representative 1/09-12/11
• Sold Hazmat packaging to a large customer base of existing and new clients.
• Consistently identified cutting edge products with economical shipping scenarios for each
client while staying DOT compliant.
• Researched, scheduled, monitored and tracked each shipment.
• Heavy outbound sales call requirements to reach new customers and grow current
accounts.
• Provided product samples to existing and potential customers to gain market shares.
National Credit Association Houston, Tx
Credit/Sales Counselor 11/06-12/08
• Met and evaluated each potential client’s credit portfolio.
• Once credit goals where determined, we began working the detailed plan of action immediately to
provide positive and swift results.
• Counseled each client about their consumer rights and state/federal laws that where in place to
protect them.
• Held workshops to teach consumers how to dispute and eliminate inaccurate information on their
credit reports.
• Maintained and increased client base. Company went out of business.
PJK Flooring Inc. Houston, Tx
Material Expeditor 9/05–11/06
• Took direction from the procurement and planning group to expedite delivery of parts
from outside suppliers and internal sources.
• Wored with sales, quality control and operations to resolve manufacturing issues at
supply base. Performed limited buying tasks as required and managed the export of raw
material to inter-company locations.
• Communicated frequently with procurement, planning and sales on status of parts.
• Worked with buyers and suppliers on OSP requirements to manage delivery options prior
to order placement.
• Basic understanding of production planning.
• Prioritized workload and work assignments.
• Self-starter who can work independently
• Proactively anticipated planner’s needs
Colorado Choice Meat Co. Houston, Tx
Assistant Sales Manager 1/98-9/05
• Inter-office correspondence, took ad calls and profiled candidates
• Processed orders over the phone and all walk-ins
• Customer service-processed bank transactions, credit cards and checks
• Delivery of product to clients and product marketing
• Scheduled and over saw maintenance on company vehicles and inventory
SKILLS
• Microsoft Word/Excel / Outlook
• Typing 50+
EDUCATION
• Employment Education Center Computer Software
• University of Houston Central Campus Business Administration
• San Jacinto College North Business Administration
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