Life/Long Term Care Insurance specialist

Regina I. Brooks

**** ***** ****** ***** 813-***-****

Valrico, FL 33594 *********@********.**.***

Summary of Insurance Case Manager with Experience Managing National

Portfolios. Expertise in

Qualifications Life & Long Term Care Insurance Benefits & Underwriting Criteria in

47 States.

Licenses Florida Life, Health and Annuity 215

Florida All Lines Adjuster 440, 620 (inactive)

Career History

LOW LOAD INSURANCE SERVICES – Tampa, FL

Mar 2008

to Aug 2013 Insurance agency that works exclusively with Financial Advisors

throughout the U.S. to provide their clients with low load Universal

Life, No-Lapse Guaranteed Universal Life, Term, Disability, Key Man

and Long Term Care insurance, as well as Annuities.

Long Term Care & Life Insurance Case Manager (2010-2013)

Life Insurance Case Manager (2008-2010)

Managed client files from initial contact through the application process:

Conducted in-depth interviews to assess risk and determine underwriting

class. Reviewed quotes with clients and assisted them in choosing the

insurer that would best meet their needs. Submitted executed applications.

Negotiated with underwriters for final policy approval.

Interpreted Long Term Care & Life benefits to clients & closed sales.

ACHIEVEMENTS

Co-developed Long Term Care book of business: Created detailed

questionnaires used to compile information required to pre-underwrite

policies and produce accurate quotes.

Placed an average of 30 Long Term Care & Life policies per month.

Consistently achieved a placement ratio of 90+%.

Doubled Long Term Care policies placed (2011-2012): On target for

achieving 2013 goals.

RC BROOKS CLOTHIER – Tampa, FL – Marketing/Sales Manager

June 2005

to Feb 2008 Men's custom tailor.

Marketing management for startup business: Developed word-of-

mouth marketing strategy targeting national athletes. Created collaterals

and selling tools; managed website development.

Vendor relations: Researched products and vendors. Selected fabrics and

tailors. Negotiated price and terms.

DIRECT GENERAL INSURANCE CORPORATION – Nashville, TN

May 2003

to May 2005 Auto insurance company with 480 locations in 12 states.

See also 1999-2000 Property Damage/ Bodily Injury Adjuster – Tampa, FL

Bodily injury claims management for claimants in 50 states: Managed a

caseload of 100-150 open claims from initial contact with claimant through

final resolution.

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Coverage & liability investigation: Interviewed policyholders and other

claimants to determine possible liability of other insurers, pre-existing

medical conditions, details of the accident, extent of injuries, medical

treatment received and any resulting lost wages.

Property damage claims management for claimants in 50 states:

Investigated policy coverage. Determined degree of fault and appropriate

amount of payment. Communicated with insured or claimant on

auto/property repair options.

Negotiation with attorneys, internal/external customers & businesses.

Regina I. Brooks 813-***-****

*********@********.**.***

THE HARTFORD – Hartford, CT – Bodily Injury/ Property Adjuster –

Mar 2000

Tampa, FL

to Apr 2003 National, multi-line insurance company.

Bodily injury claims management for attorney-represented claimants in

50 states: Managed a time-sensitive caseload of 175-200 open claims.

Reviewed and evaluated policy coverage, medical treatments and records in

each case to make an appropriate offer. Supported in-house counsel in

preparation for litigation. Settlement approval authority to $10,000.

Property damage claims management for claimants in 50 states.

DIRECT GENERAL INSURANCE CORPORATION – Nashville, TN

Feb 1999

to Feb 2000 Property Damage Adjuster – Tampa, FL

Property damage claims management for claimants in 50 states.

Negotiations with attorneys, internal/external customers & businesses.

PROGRESSIVE INSURANCE COMPANY – Mayfield, OH

June 1996

to Jan1999 National, multi-line insurance company.

Medical Claims (PIP) Adjuster – Tampa, FL (1997-1999)

Auto injury claims management (70 open cases): Investigated,

tracked, verified and documented insurance coverage, injuries,

causations and medical treatments to ensure proper payment of medical

expenses, lost wages and other expenses incurred as a result of the

accident.

Coverage & liability investigation.

Medical treatment tracking: Contacted physicians and other providers

to discuss diagnosis, treatment plan and prognosis to determine whether

continued treatment was reasonable, related and necessary.

Review of medical billing records for payment authorization:

Reviewed and analyzed all medical bills received to ensure that bills were

related specifically to the auto injury and that medical notes correctly

matched CPT codes on bills; prepared authorizations and instructions for

bill payments.

Sales Agent – Auto Insurance – Tampa, FL (1996-1997)

Inbound telephone sales: Provided information on auto insurance rates

and options to tailor policy solutions. Closed sales, bound coverage to

place each policy and accepted payment from clients.

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Education Senior Standing, B.A. in Communications Program

Morgan State University – Baltimore, MD

Technical Proprietary client databases Online insurance producer portals

Skills Word Access Outlook

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