Sales Customer Service

Dhiraj Sharda

**** ********* *******, *******, ** 94536 / *********@*****.*** / 408-***-****

http://www.linkedin.com/in/dhiraj24

PROFESSIONAL SUMMARY:

• Thirteen years of leadership experience building wide range of consumer web, mobile

and payment products.

• Experience in establishing product specifications, managing product requirements, and

market analysis with focus on customer needs.

• Proven ability to bring initiatives to timely completion and create a roadmap for long-

term success.

• Deliver products globally with strong understanding of international markets.

EDUCATION:

• MS in Management Science and Engineering, Stanford University, 2010

• Bachelors in Computer Engineering, Pune University, India, 2001

PROFESSIONAL EXPERIENCE:

Business Leader( Director Product) – V.me Mobile Innovation

Visa Inc. August 2012 – Present

I am leading the consumer side of V1 of mobile SDKs that would facilitate payments in iOS and

Android native applications. Working with various stakeholders such as merchant distribution,

sales, marketing, global security and other cross-functional teams to create a roadmap and

deliver on commitments.

Launched mobile native payment SDK for iOS and Android.

https://developer.visa.com/vme/checkout/sdk

• Owner of vision, design and execution of the mobile payment product offered on native

apps by V.me.

• Collaborated with other PM’s, strategy, business development, marketing and legal teams

across Visa to curate the features responsible for a MVP that would position Visa’s

leadership into mobile payments.

• Worked very closely with the design team on creating the experience across multiple

platforms keeping an eye for HCI across the different platforms and user experience.

• Worked with global scrum teams involving other product managers, developers and UI

teams to deliver features.

• Established various KPI’s including client side and server side to measure for the success

of the product.

Sr Product Manager – Tablets

AT&T Interactive September 2011 – August 2012

Responsible for driving new user growth and engagement on the YP mobile iPad and Kindle Fire

app. Also responsible for cross platform feature and vertical ownership.

• Launched YP Mobile app, which is a local search, and discovery app for the iPad that has

4+ ratings on the store.

• Launched YP Mobile Kindle Fire app, which was the #1 app under the Travel category on

Android for Kindle

• Worked with design and engg on prototyping a new lifestyle app idea to boost local

discovery of contractors.

• Worked with a team on consumer experience for Menu integration across the boards by

working with a startup. Ideated the experience around launching a Menu search the first

of its kind and we did that even before Foursquare and Yelp.

• Worked with BD to understand partner offerings and help develop relationships.

• Worked with different cross-functional teams such as Engg, QA, Design, legal, sales and

mobility to launch new app.

• Worked with marketing and PR to promote the app and increase downloads and

engagement.

• Worked on horizontal feature ownerships such as Push Notifications and User Profile.

• Worked with analytics to define the metrics for success for product launches and defined

requirements for instrumentation of the app features.

• Worked with usability to do a usability study on tablet recruits and understand the

responses for the features developed.

Product Manager – Yahoo Finance

Yahoo! Inc October 2006- September 2011

Responsible for Market Pulse, Market Dash ( iPad app), Currency Center, Mutual Fund Center,

ETF Center, Screener, Header/Footer and Social widgets on the site.

• Conceptualized and launched a twitter like stream called Market Pulse on Yahoo! Finance

company pages that aggregates social content from across the web and delivers real time

information. Worked with sales, Biz dev, engineering, QA and other cross-functional

teams to launch the project in time and with quality. Worked with sales to book an

advertiser sponsor for the page to generate millions of dollars in recurring revenue.

• Iterated on Market Pulse pages by sourcing relationships with Nasdaq.com, Stocktwits,

Twitter, Covestor and Seeking Alpha.

• Took ownership of the MarketDash iPad app, which had garnered 4+ ratings on the Apple

store and had 154K, downloads in less than 5 months targeting core portfolio Finance

users.

• Launched MarketDash app in all English speaking countries. Added features to drive

portfolio usage and build up by seeding data from different lists.

• Created roadmap for the Mobile strategy and presented to executive leadership in Media

and Mobile org.

• Spearheaded the regional efforts of collecting requirements on specific pages to deliver a

global experience on the site. Launched Yahoo! Finance sites in India, Singapore,

Australia and New Zealand.

• Increased the social referral traffic by implementing social widgets such as Facebook

Like on the quote pages, Facebook share and tweet buttons on the article pages.

• Worked with the cross functional teams such as Content Publishing Group to devise a

strategy for the social followers to deliver them targeted and relevant content.

• Worked on creating a new business opportunity for the Investor Relations on the

company pages in partnership with BD. The opportunity for this segment was in 10s of

millions in revenue per year.

• Worked with biz dev, ad sales, technical and design teams to develop requirements,

prioritize enhancements, translate into PRDs and drive projects to completion.

• Conducted competitive analysis and developed a strong understanding of the industry and

our partners to identify opportunities to improve the product.

• Attended Finance tradeshows to get insights on specific instruments such as ETFs and

MFs to boost up features and data on the Finance pages.

• Defined strategy and three year roadmap for moving Yahoo! Finance into the social

space.

• Led internal and external partner meetings to discuss business needs and integration

points.

• Winner of the ‘Buzz Marketing’ idea for Yahoo! Travel.

• Awarded the Yahoo!-Hall of Fame award for ‘Stock Exchange’ idea.

Software Engineer

Wipro Technologies September 2002 – September 2006

• Worked with Product Managers to understand requirements and do gap analysis.

• Wrote code in C++ to support various modules and bug fixes in the disk arrays

• Participated in the Design and code review meetings.

• Educated technical support engineers and client support on the new development work by

creating technical documents and specs.

• Tested the end to end product and conducted customer trainings.

• Supported QA by writing test scripts and automation code for the releases.

• Analyzed the SRS (System Requirement Specifications) and developed test plans and test

cases.

• Trained the customer service engineers on the new features and enhancements in the

product.

• Involved in the analysis of the automation efforts to reduce the cycle time for the

regression test suite base. Involved in writing Perl scripts and SQL queries to automate

the build objects from the server.

• Led and managed a team of eleven QA engineers.

• Acted as a Liaison between Quality Assurance work in Cupertino and Bangalore.

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