Customer Service / Office Manager

Amy Silva

**** ******* **** **, *** Rancho, NM 87124

Cell: 505-***-**** : *********@***.***

Summary

I have superior skills in Customer Service, and Office Administration. I was an Office Manager of an engineering firm for

nearly seven years. I have knowledge in QuickBooks Accounting Software, the preparation of company payroll taxes and I

pride myself in my organizational skills.

Highlights

Professional and Mature Extremely organized

Ability to set and meet goals Skilled in Time Management

Very punctual Creative and Resourceful

Multi-Tasker Skilled in all commonly used computer programs

Accomplishments

-Successfully planned and executed corporate meetings, lunch and learns and special events for groups of 6+

employees.

-Received multiple significant raises for my strong attention to detail, exemplary customer service and team-

player attitude.

-I worked my way up from answering the phones to becoming an Office Manager, eventually doubling my salary.

-Increased office organization / filing systems for previous employers.

Experience

Customer Service Representative

August 2005 to July 2006

Etelecare Global Solutions - Albuquerque, N M

As a Customer Service Representative in the Warranty Replacement Department I assisted Cingular Wireless

customers with diagnosing, troubleshooting and in some instances replacing their cell phones. I acquired patience and

excellent communication skills with this job as call volumes were often high which allowed me to assist a large number

of customers a day.

Office Manager

August 2006 to April 2013

JCE International, Inc. - Albuquerque, N M

I was hired to work at JCE to answer and direct phone calls. Over the years my tasks broadened and I began assisting

with load calculations for the MEP design of countless buildings in the state of New Mexico. I also became skilled in

QuickBooks Accounting Software and assisted in the preparation of payroll, payroll taxes, corporate taxes, invoicing

and collecting for the company. My job title soon changed to Office Manager. I oversaw all of the financial dealings

within the company.

Education

High School Diploma : 2005

Cibola High School - Albuquerque, N M, USA

AutoCAD

CNM - Albuquerque, N M, USA

Creative Writing

CNM - Albuquerque, N M, USA

Professional References

- Mr. Greg Comer, Principal of Dyron Murphy Architects (Former Client)

505-***-**** ******@**-**********.***

- Mr. Henry Niblock (Former Co-Worker)

505-***-**** ******@***.***

- Ms. Rea Mayo (Former Co-Worker)

*******@*****.***

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