Customer Service Project Management

Objective

Operation Manager position allowing for demonstration of organization,

customer service, communication, and project management skills proven by 20

years of successful, profitable self-employment.

Profile

Motivated, personable business professional with a successful 20-year

record of profitable small business ownership. Talent for managing

individuals within a complex operational structure. Diplomatic and tactful

with professionals and non-professionals at all levels. Accustomed to

handling operations in compliance with established policies and procedures.

Demonstrated history of producing accurate and timely executed contracts

and service delivery. Thrive in deadline-driven environments. Excellent

service operation and manufacturing oversight skills.

Skills Summary

Project Management Customer Service Accounting/Bookkeeping

Operations Managment Scheduling Front-Office Operations

Manufacturing Mangement Marketing & Sales Professional Contracts

General Office Skills Service Management

Professional Experience

RoyalPak Systems - President/Owner

1989-Present

. Developed and administered a three million dollar corporate budget

. Supervised multiple departments including: Production, Inventory,

Installation, Delivery and technical

. Coordinated multi-million dollar contracts, including recruitment,

payment and supervision of subcontractors.

. Managed all operations of 40+ company personnel.

. Directed management in all aspects of manpower planning and

utilization.

. Developed and managed schedules for delivery and installation

coordinating over 200 contracts

. Established a service repair marketing program and utilized follow-up

calls.

. Revamped entire corporate operations to produce year to year sustained

growth.

Multi-Pak - director of operations

1978-1989

. Schedule, Directed and supervised installation crews and service

technicians for daily work

. Coordinated between production department and customers to maintain

customer schedules

. Field inspect and measure, draft room layout sketches for machine

installation,

. Coordinate between building trades and office to schedule delivery of

equipment

Education

Montclair State - Montclair, NJ

Business Managment

Lincoln Techical Institue - XX, NJ

Military

United States Marine Corp - 1970-1974

Rank: Sargent

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