Sales Life Insurance

Timothy S. Malenfant, CMA

*** ****** ******, *******, ** 02451

617-***-**** ************@*****.***

Summary

A results-oriented Sales Operations and Finance Manager with deep

experience working through business change and strategic re-alignment to

improve operations and drive profitability. Highly successful connecting

strategy to the front lines. A key contributor to many annual and

strategic planning efforts providing scenario modeling and financial

analysis and a strong record for delivering reports, analysis, and highly

actionable management information to keep business on track and functions

aligned.

Experience

Sun Life Financial, Inc. 1999-2012

A multi-billion dollar global insurance and financial services company with

more than 15,000 employees worldwide.

Finance Director, Sun Life Financial Distributors - SLFD (2009 -2012)

Integrated life insurance Finance and Sales Operations team into Sun Life

Financial Distributors, a wholly-owned broker-dealer subsidiary of Sun Life

Financial. Served on senior leadership team; responsible for $100M budget

and all financial management and control functions for the broker-dealer

company.

. Delivered a 5-year financial plan to eliminate $35m of expense gap by

improving revenue yields and expense management discipline.

. Created segmented financial reporting to manage new multi-product

distribution operation. Models built with flexibility and granularity

required to enable meaningful strategic analysis and provide decision-

making support.

. Held distributor cost of sales flat in 2011 (versus prior year) by

developing decision support tools and a review process to qualify

distributor compensation programs.

. Strengthened the economic logic behind sales incentive compensation

plans. Created improved alignment between revenue and commission

expense.

. Restructured workflows and responsibilities to yield headcount savings

within the Finance department despite doubling the complexity of the

business with the addition of the Life Insurance product line.

Sales Operations Director, Sun Life Financial U.S. (2007-2009)

Led a five-person team responsible for financial management and sales

operations for the life insurance product distribution organization.

. Developed business and financial plans; worked with Sales and Account

Management senior business partners to help them more effectively

align their teams to achieve business and financial goals. Sales

exceeded goal each year.

. Integrated "offline" data with the company's data repositories. This

success significantly reduced manual work-arounds for the reporting

staff and greatly improved accuracy and consistency across the

business' report portfolio.

Sales Operations Officer, Sun Life Financial U.S. (2006-2007)

Led a three-person team responsible for financial management and sales

reporting for the life insurance products distribution organization.

. Drove development of distributor profitability database a key enabler to

streamline the distribution system for improved focus and efficiency.

Provided senior leaders with reports, management information and

analysis to appropriately rank distribution partners and assign service-

level tiers.

Senior Finance Manager, Sun Life Financial U.S. (2002-2006)

Moved from individual contributor role into a management role as the life

insurance distribution organization grew.

. Hired and developed staff to support rapid growth in the life insurance

distribution organization as the sales force grew from six regions to

twenty regions and sales grew from $45M to $205M over a six-year period.

. Developed and documented new policies and procedures for managing

regional sales credits to better align sales incentive compensation with

sales efforts. Significantly decreased the amount of time required to

address non-value-added sales credit disputes.

Senior Financial Consultant, Sun Life Financial U.S. (1999-2002)

. Developed and delivered monthly management reporting package to support

administration and operations of a newly created life insurance

wholesaling organization. Results and trend reports enabled more

effective leveraging of company resources.

. Designed, modeled, documented, and administered variable compensation

plans for Sales and Account Management staff.

Saga International Holidays 1998-1999

A member of the Saga Group in the U.K., marketing travel services to the

senior population in the U.S.

Accounting Supervisor

. Redesigned and automated processes to enable headcount reduction of 30%

across the Accounting organization.

. Supervised month-end G/L close and prepared financial statements; met all

deadlines.

Sun Life Financial, Inc. 1995-1998

Senior Accountant, Corporate Markets, Sun Life Financial U.S. (1996-1998)

. Start-up accountant. Developed and documented accounting policies and

procedures.

. Managed daily trades and cash positions for separate-account products.

Staff Accountant, Agency Controls, Sun Life Financial U.S. (1995-1996)

. Streamlined and automated account reconciliation processes resulting in

more timely and accurate reconciliations.

. Authored procedures for managing agency debt to improve ability to

collect amounts due.

Education

M.S., Accounting, University of Massachusetts at Amherst, Amherst, MA

B.S., Exercise Science, University of Massachusetts at Amherst, Amherst, MA

Additional Information

. Member, Institute of Management Accountants

. Certified Management Accountant (CMA)

. Licenses: FINRA series 6, 26, 28, and 99

. Three-time winner: Quarterly Rising Star Award - 2003, 2006, 2010

. Nominee: CEO Excellence Award - 2011

. Academic Excellence, 1994 - Isenberg School of Management, University of

Massachusetts at Amherst

Core Competencies

Advanced Microsoft Excel, Budgeting, Business Intelligence, Business

Partnering, Crystal Analysis, Essbase, Financial Analysis, Financial

Management, Financial Modeling, Forecasting, Managing Change, Microsoft

Access, Oracle Financials, Process Improvement, Strategic Planning,

Reporting, Variable Compensation Plans

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