Customer Service Data Entry
Resume:
CAT HY NG
***** * *** * **, T ORRANCE, CA *****
C E LL : 310-***-**** / E MA I L : C NG 003@UCR .E D U
OBJECT I VE
To utilize acquired experience and knowledge to obtain a challenging position in the field of business
administration and management with a challenging company where I can utilize my leadership,
organizational, and communication skills to identify the most efficient and effective means to meet the
requirements of a company’s vision and goals.
SU M MARY Q UAL I F ICAT IONS
OF
● Proven ability as a high-value contributor to efficiency and productivity in a team-based environment.
Perform operational tasks that include administrative functions, collaboration, assistance, and
communication with team members and customers. Remaining customer focused with regard to products
and services. A self-starter and a fast learner with efficient ability to multitask in conditions of high
volume and high stress environment.
● Interface effectively with all levels of management, co-workers and customers
● Strong Customer Service skills
● SOF TWARE: Extensive knowledge of MS Word, Excel, PowerPoint, Outlook, OMS, working knowledge of
W indows 98/2000/XP/Vista
PROFESSIONAL EXPERIENCE
SEARS H OLD I NGS C ORPORAT ION ( R ETA I L M ANAGE ME N T I N T E RN )
J U NE 2013 - P RESENT
Oversaw operations that included the training of new employees, cash control, restocking of machines and
customer relations. Responsible for the well-being of the staff, as well as company assets under conditions of
h igh stress. Provide excellent customer service and technical support for customers, resolving any issues that
may arise. Coordinate projects and implement any new changes occurring within the store such as using new
equipment to aid in making sales with customers.
M ARCUS & M I L L IC HAP ( A D M I N ISTRAT IV E A SSISTANT I N TE R N ) A PR I L 2012 - J ULY
2012
Provided administrative support to real estate agents . Promptly responded to client and attorney inquiries via
e-mail and telephone. Directed incoming calls accordingly and performed clerical duties such as data entry,
copying, filing, and faxing hard-copy and electronic documents. Oversaw the delivery of government documents
i n a timely manner through FedEx or US Postal Service. Put together projects and research material for
weekly property reports. Scheduled and organized appointments, meetings, and projects while managing and
updating databases.
UCR D I N I NG SERV ICES ( C ASH I ER /SERV ICE T EAM ) M AY 2009
- J U NE 2010
Work in collaboration with team members as well as the management team. Perform inventory and re-stock
materials while performing food prep services and providing excellent customer service for staff and customers.
H andle cash and credit t ransactions while maintaining confidentiality of customer information. Record
f inances and provide technical support for other cashiers. Managed schedules for employees and responsible for
resolving problems within the workplace.
H owa rd Johnson Hotel (F ront Desk Clerk) F ebrua ry
2008 - May 2009
Responsible for the well-being of the staff, as well as company assets under conditions
of high stress. Highly skilled in handling money t ransactions and billing statements on
customer accounts while maintaining confidentiality of customer information . Provided
M anagement service support on addressing customers need, issues, comments, questions,
and problems to ensure customer experience is fulfilled with high quality services.
Performed clerical duties such as data entry and reservations while promptly respond to
i ncoming and in-house calls.
EDUCATION
West H igh School D iploma
Torrance, CA Graduated June 2008
University of Cal iforni a, Riverside B.A. Business Administration
Riverside, CA September 2008 – June 2013
References
Luis Vega Assistant
S tore M anager 22100 Hawthorne Blvd, Torrance, CA 90503
Breanna Moody
M anager
3595 Canyon Crest Drive, Riverside, CA 92507 (530)
921-8876
Jessica Yu
S upervisor
18178 Colima Road, Rowland Heights, CA 91748 (626)
716-1376
Contact this candidate