Customer Service Quality Control

Mila Parkes

***** ***** ***** ***** *******, NC *7617

LinkedIn: www.linkedin.com/in/milaparkes/

********@*****.*** Phone: +1-678-***-****

Results-Oriented professional seeking to secure a position in administration/customer service where my

OBJECTIVE

excellent analytical and technical skills can help to improve the company's profitability. This position will

enable me to exercise my strong organizational skills, international experience, educational background and

ability to work well with others leading to a lasting working relationship.

• Tolerant and Flexible to Different Situations

• Leader in Area of Quality Control

CORE

• Able to Prioritize Multiple Tasks and Meet Deadlines

• Exceptional at Customer Relations

COMPETENCIES

and Decision Making • Strong Verbal Communication and Organizational Skills

EXPERIENCE

Planner/Customer Service (Procurement/Materials Dept.) July 2011 - May 2013 (Relocated to

Raleigh)

Lang-Mekra, Ridgeway SC

Responsible for scheduling and planning of production lines. Prepared material requirements planning information and reports.

Analyzed and managed inventory levels according to production requirements. Assisted Account Managers with project

proposals and presentations. Assisted Sales Teams with monthly forecasting while reviewing and working on all price issues and

scorecards for customers.

• Resolved an average of 100 inquiries weekly and consistently exceed best performance in speed, accuracy and volume.

• Commended for initiative, enthusiasm, persuasiveness and intense customer focus and on performance evaluations.

• Recognized for providing vital support to shipping department in critical moments with creating of shipment records

and scheduling shipments thereby reducing lead-time.

Accounting Assistant (Accounting & Finance Dept.) July 2008 - April 2010

KBR Inc., Al Asad, Iraq

Organized and managed Service Received Initiative Team (Sub-contracts) and responsible for Service Received Documents.

Collected and processed all vendor invoices. Assisted payroll department in processing weekly and monthly payroll by receiving

and reviewing over a thousand timesheets. Responsible for Accrual, Quillixs and SOX (Sarbanes Oxley Act) reports.

• Applied new invoice tracking system which helped in increasing department productivity and reduce errors by 15%

• Improved as a lead in multitask performance and all areas of Account and Payable department operations, including

accounts payable, payroll and cash department.

Customer Service Specialist (Service Desk/New Construction) March 2007 - July 2008

KBR Inc., Al Asad, Iraq

Worked alongside Military Operations Team on receiving and reviewing Service Order Request (SOR), Emergency calls and

other requests from the customer. Distributed all SOR to Operations and Maintenance departments in timely manner, coordinated

with Military and Companies Operation Management Teams.

• Recognized as best department communicator and liaison with Military Operations department resulting in increased

department quality and readiness.

• Improved and Maintained inventory and data base system for

Service Operations Desk reducing error by 20%.

• Recognized by Quality Assurance and Quality Control

department as top 5 in quality among all other departments.

Translator/Administrative Assistant (Linguistics Dept.) July 1999 - January 2007

Northrop Grumman, Tuzla, HQ MND North, Bosnia

Translated written reports for NATO Secretary General, Hawaiian Delegation, European Command and United States Army

Command. Prepared and updated daily reports and briefings for Command Officers. Interpreting -simultaneously in English and

Serbo-Croatian- during the committees and international meetings held within the project

• Recognized as "Go Getter" and always ready for Patrol Missions as Interpreter, gaining a title as one of the most trusted

and reliable interpreter by US Army Officers.

• Gained great High Military experience and patience by easily adapting on change of environment, tasks and getting

"job done" working under stress and hard conditions.

EDUCATION

University of Communication, Banja Luka, Bosnia and Herzegovina,

Bachelor of Science in Communication/ Public Relations

COMPUTER PROFICENCIES •

Microsoft Word, Excel, Power Point, Access, Outlook,

STEAM, SAP, Trans4M, QAD

References Available Upon Request

Contact this candidate