Senior Technical Writer

Paromita D. Ghosh

SENIOR TECHNICAL WRITER

Anytime#: 516-***-**** Email: **************@*****.***

POWERFUL TECHNICAL AND BUSINESS COMMUNICATION

Certified technical writer with 20+ years’ experience in diverse writing arenas, including I.T. documentation, business

documentation, corporate communication and training, and marketing collateral. Experience with SAP projects, SharePoint

projects, .NET projects, Mobile Computing projects, Legacy System Modernization projects, and others. Superlative work

ethics.

PROCESS DRIVEN STRONG WRITING STYLE POWERFUL CONTENT

METHODOLOGY

Clarity, brevity and simplicity Strong technical content

Planning (purpose, audience)

Writing, Re-thinking, Audience driven jargon use Powerful business

Revising communiqué

Peer review, SME review APA, MLA, Chicago Compelling visuals

standards

TECHNICAL COMMUNICATION

Senior business and IT professional specializing in technical and business communication and training.

20+ years’ industry experience in technical writing.

Master’s degree in English and Certification in Technical Writing.

Extensive experience with technical documentation, user manuals, instructional or training manuals, online help,

functional specifications, requirements specifications, architectural and design specifications, Quick Start guides, proposals,

presentations, content writing for websites and a wide range of technical/marketing collateral.

Detail oriented analyst of the printed word with substantive editing experience in various fields [industry: HR-

Payroll, software development, manufacturing, healthcare, logistics, high-tech].

Quality conscious, deadline driven, and self-managed.

Adept at substantive editing, increasing readability, simplifying the complex, summarizing contents, reducing word

count without content loss.

Creative and fully conversant with many development and communications methodologies and understand the need

to weigh process against productivity

Extensive experience in information gathering from SMEs and transforming those into technical documents.

Capable of working independently; as part of a team; and, in a virtual environment (remotely).

Experience in managing a global team and working on multiple projects at the same time.

Use of a wide range of writing, diagramming, mind-mapping, and publication tools: Microsoft Word, MS Publisher,

MS Visio, MS PowerPoint, MindManager, SmartDraw, Camtasia, OpenOffice, Adobe products, RoboHelp9, Audacity, Snag-

It, Live Meeting, Webex and so on.

Structured writing techniques, templates, and style guides, including the APA (American Psychological Association),

the MLA (Modern Language Association of America), and the Chicago (University of Chicago Press) style guides for

academic/technical writing.

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PROFESSIONAL EXPERIENCE

October 2012 - Present

Documentation Writer

ADP, Alpharetta

Experience:

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Working in NAS Tax and Financial Services department at ADP, Alpharetta location.

Creating instructional process documents for the offshore India Team for the ADP NAS Tax & Financial Services

group.

Creating process documents and instructional documents for the offshore Manila Express Team of the ADP NAS

AutoPay HR team.

Continuously collaborating with the SMEs and conducting meetings to create comprehensive and lucid process

documentations and training manuals.

Extensively using MS Word, Excel, PowerPoint, Visio, Snag It, Adobe, LiveMeeting and Webex to develop

documents, create workflow and process diagrams. Adept at using Live Meeting, Microsoft Lync and Webex when presenting

documents to the team and during training.

Extensively using Siebel CRM to create Queues and Email Templates for the India Team.

Working in the ADP SharePoint and intranet environment.

Extensively assisting in preparation of documents and coordinating calls and online training to the India and Manila

Offshore Team.

Involved in project management and follow ups on documentation related work to ensure that the process is released

on time for the Regions. This involves training and continuous mentoring of the offshore team to facilitate the timeliness of

the project.

Part-time work:

Have developed presentation documents for proposals for Start-Up Chile. Have developed the documents using MS

Publisher, MS PowerPoint and have written the script and added voice rendition using Audacity2.0.

January 2012 – October 2012

Senior Technical Writer

Immucor, Inc., Atlanta

Experience:

Immucor is a medical device company so have good exposure to CFR and FDA protocols in the medical device

industry.

Responsible for documenting the Software Requirements Specification manual for the EchoComm Galileo Software

being developed by the company.

Actively assisted the Immucor Management team in formulating the process flow and the user requirements into

software requirement specification.

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Analyzed the Engineering/R&D Problem Reports and wrote reports on the errors and issues which were then

incorporated as new Requirements in the Software Specification document.

Responsible for documenting the Architecture Design manual for the software design and restructure of the existing

software in use.

Analyzed and documented the Traceability Matrix and Risk Analysis documents for the developed software.

Reviewed and restructured the system documentations of the software team (team member 20). Has worked on and

handled multiple documents simultaneously.

Involved in creating the complete User Guide for the developed application software.

Extensively used MS Word, PowerPoint, Visio, Visual Case, PDF, Gadwin and Excel to develop various documents

and create flow charts and other diagrams.

Working in SharePoint environment and Microsoft Team Foundation Server (TFS).

Used Doxygen to look at the source codes of the developers and analyzed and formatted them into user

documentation.

Developed testing documents like test plans, test protocols, test summary reports and others. Also assisted in

application testing.

October 2007 – December 2011

Senior Technical Writer

ADA Software Group, Inc. [New Jersey and Atlanta]

Experience:

Responsible for developing technical document development for this software firm and its clients.

Wrote End User manuals, online help, web content, installation guides, training manuals, presentations for various

software applications targeted for airline, financial, manufacturing, and pharmaceutical / nutriceutical industries; such as:

o Sales forecasting System

o Document Management (Paperless Office) Systems for doctors’ offices, law firms, CPA firms, and medium-size

corporations

o Workflow Systems

o Airline Catering System

o Airline Cargo System

o Entitlement System

o Sales Promotional Calendar System

Prepared software development estimates, scope of work, devised project plans.

Business requirements and functional specifications documentations based upon information collected from SMEs.

Researched and gathered information from the senior executives to develop documents.

Used a wide range of tools for developing the documentation, including, but not limited to: MS Word, Visio,

Publisher, MindManager, SmartDraw, Adobe Acrobat, Camtasia, Wiki tools, screen capture tools, and image editing tools.

Good knowledge of SaaS model, developed documentation for applications based on the same.

Exposure to documenting Mobile computing applications in relation to marketing and inventory data being made

available on Android for senior executives.

Attended client meetings, gathered business requirements and developed functional specification documents. Assisted

in technical specification drafts, and process flows as well.

Proposal writing and RFP for various business ventures.

Researched, wrote and edited articles and Web content, using Microsoft Word and HTML for EHR and Sunshine law

compliance initiative by the company.

Effectively handled communication with developers in-house as well as offshore facility.

Assisted in testing related documentation.

Responsible for developing Training documentation for the users. Provided training and support in using the UI

applications

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March 2001 – September 2007

Technical Writer/Technical Recruiter

Artilligence, Inc. [New Jersey and Atlanta]

Experience:

Responsible for developing technical documentation for this I.T. consulting firm.

Developed User Manuals for software application releases, such as:

o Pricing system for Airlines

o Physician Aggregate Spend solution (for pharmaceutical and medical device companies)

o Electronic Health Records (small physician practices)

o Electronic Media Delivery System

o Online Logistics Application

o Staffing Automation System

Business requirements and functional specifications documentations based upon information collected from both

business and technical aspects.

Responsible for providing documentation and training support.

Resume writing, preparation and writing the Marketing and HR documents.

Have excellent skills in recruiting of IT consultants for both contract and permanent job positions.

Have extensive experience in recruiting and marketing of SAP Technical and Functional candidates for

SAPBUREAU Services Worldwide, the SAP division of Artilligence Inc.

Exclusively managed the offshore global recruiting team.

Have extensive experience in using various jobsites, VMS and ATS software, social media like LinkedIn, personal

contacts and referrals.

November 1995 – March 2001

Technical Recruiter/Technical Writer

AmeriSOURCE Consulting, Inc. [New Jersey]

Experience:

Involved in managing and coordinating recruiting operations at the corporate office as well as in the branches, as well as

globally.

Have extensive experience in using various jobsites, in-house built vendor and applicant tracking systems.

Consultant relationship maintenance including HR work.

Conducted orientation and training for the new overseas consultants.

Worked closely with immigration lawyers on visas/green cards for employees.

Set up and managed the Quality Assurance cell for qualifying candidates recruited from overseas as well as domestically.

Involved in developing technical documentation and business documentation for this consulting firm.

Developed User Manuals for applications such as:

o Telecom Billing Software

o Utility Billing Software (Germany)

o Kiosks System for Retail Industry (Germany)

o Shopping Buddy for Retail Industry (Germany)

Wrote white papers, and proposals.

Involved in drafting SOPs and information mapping procedures for the marketing/recruiting department.

Involved in resume writing for the candidates presented to end users.

Wrote the Marketing and HR documents from scratch as this was a start-up company.

March 1993 – October 1995

Technical Writer

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Jenson & Nicholson [Calcutta, India]

Experience:

Involved in developing in-house technical documentation for the paint manufacturer.

Wrote several technical User Manuals for the software developed by the company.

Designed and developed the actual publishing of the Paper Manual.

Coordinated with the users in finding technical problems and issues with the software. Then worked with the

technical programmers to get them rectified.

Documentation.

User training

JOURNALISTIC & OTHER EXPERIENCE

January 1990 – March 1993

Art Critic at “The AmritaBazar Patrika”, English Language Daily in Calcutta, India.

Freelance writer on Art & Culture in renowned newspapers: “The Statesman” and “The Telegraph”.

Manager at “India International Arts Center” in Calcutta, India; and, Editor of the Art Magazine published by the

center.

EDUCATION

Certificate in Technical Writing, California State University.

Masters in English Literature, Jadavpur University, India.

Bachelors in English Literature from Jadavpur University, India.

Certificate in Art History & Art Restoration, Birla Academy, India.

Diploma in Computer Programming & Applications, Datamatics Corporation, India.

PROFESSIONAL ASSOCIATIONS

Member: Society for Technical Communication (STC), Atlanta Chapter.

REFERENCES

Will be given when required.

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