Quality Assurance Customer Service
Resume:
Joshua E. Rada
Grand Rapids, MI 49508
July 20, 2012
Executive Staffing Professionals, LLC
Hello,
My name is Joshua Rada. I’ve had been in the Telecommunications industry for 5 years. I enjoy interacting
with customer and providing friendly and reliable service. I have experience dealing with customers and solving their
problems. I have experience in designing, building, provisioning, configuring and testing computer networks. I would
love to share my knowledge and experience with your organization. I look forward to hearing from you. Have a great
day.
Sincerely,
Joshua E.Rada
Enclosure
Joshua E. Rada
1769 Bloomfield Dr. SE
Grand Rapids, MI 49508
*******@*****.***
OBJECTIVE: To obtain a position utilizing my knowledge, skills and technical expertise in a challenging and
demanding environment. Always providing exceptional service and meeting all customer needs.
I am eager for new learning opportunities and experience building situations.
QUALIFICATIONS & SKILLS
• 7 years of customer service
• 13 years data entry and processing
• 4 years Telecommunication, Cisco CLI, CCNA, LAN/WAN, network design and configuration,
Adtran routers.
• 5 years technical Support.
• 2 Years Managing team
• Microsoft Word, Excel, Visio, Power Point, Outlook
• Easily trained, fast learner.
• Bilingual Spanish/English.
• Have experience with Cisco Transport Controller.
• Cooperatively test and work with external vendors, partners and LECs to sectionalize and repair
network and local loop issues.
• Extensive experience in training, teaching and guiding new personnel.
• Knowledgeable, proficient and fluent in telecommunications jargon and nomenclature.
• Heavily familiar with and worked on (to include, but not limited to) SONET, DWDM, CISCO
components, ADTRAN components, ADVA, Ethernet over TDM CPE.
• Quality Assurance Inspection, writing and training
EDUCATION
1995-1997 Hunter College AS
New York City, New York
1997-2006 US NAVY
Naval Nuclear Power Training Command, Orlando, Florida
Completion of Machinist Mate A School,
Completion of Submarine School and Auxiliary Machinist School,
Naval Submarine Base, Groton, Connecticut
Completion of Electrolytic Oxygen Generator Operator School
Petty Officer Leadership School
Metrology School
Advanced Diesel Maintenance School
Advanced Refrigeration Maintenance School
Quality Assurance Inspector School
Oxygen Cleanliness School
Naval Submarine Base King’s Bay, Georgia
Completion of Quality Assurance Supervisor (Officer) School
Norfolk Naval Base, Norfolk, Virginia
2010- Currently attending Davenport University, pursuing a BS in Computer Networking.
Specializing in Cisco Components.
Grand Rapids, Michigan
EMPLOYMENT
2010-2012 US Signal – Grand Rapids Michigan
US Signal-Test and Provisioning Technician
Conduct initial test and acceptance of Local Exchange Carriers circuits, which include but are not
limited to T1, T3 and DS0 circuits. Test and verify managed services for customers with US Signal
field techs on site. Build, design, disconnect and provision T1 and T3 transport circuits.
Troubleshoot transport and data problems on new and existing circuits. Designing, implementing,
coordinating and building transport T1 and DS3 circuits locally and across state lines. Designed,
configured, troubleshot MPLS in inter-state network. Conducted configuration and troubleshooting
on Cisco and Adtran components. Perform fault isolation and remote testing using Digital
Lightwave ASA 312 and NIC test heads, tellabs 5500 NGX DCS, Adtran 2820/2800 & Telect
MIX56 MUX equipment, and Cisco 15454, 15600 and MSTP maintenance and PM functions for
various levels of service from T1 to OC192 and 10G DWDM waves.
2007-2010 NOC
US Signal-Network Operation Center Technician
Troubleshoot and repair customer network circuits. Coordinate repairs and vendor
meets. Receive customer trouble calls. Provide customer updates and follow-ups. Ensure all
actions and events are documented and noted for present and future use. Training new
personnel. Troubleshoot various levels of Ethernet and IP related issues using remote secure
session access to Core/PE/Premise managed Cisco (7609, 1841) and Adtran (3200 series)
routers, and Ethernet aggregation/premise devices (TA5000, 818, 838, etc.) for various levels
of service from 3Mb bonded services to Gigabit Ethernet
2006-2007 Pneu-Tech Aerospace - Orlando Florida
Technician
Receive and inspect aviation pneumatic valves. Conduct repairs, testing, checks and overhauls to
customer components. Breakdown house units for sale of components to customers. Other duties
include cleaning parts with solvents and sandblasting, paint, preparation and preservation of
components.
2003-2006 US NAVY
Leading Petty Officer Handling Division, Lead Technician
Naval Submarine Torpedo Facility, Yorktown, Virginia
In charge of over ten people in workstation. Organized and conducted daily schedule and assigned
duties. Performed formal training and on the job training. In charge of administration and
procedural publications. Moved heavy weight explosives and prepared them for fleet use.
As technical expert aided and advised chain of command in making decisions.
1998-2003
Quality Assurance Inspector, Ship’s Calibration Coordinator, Lead Technician
USS Maryland SSBN 738 Gold Crew, King’s Bay, Georgia
Qualified all auxiliary stations on board. Expert on ship’s systems such as:
hydraulic system, high and low pressure air systems, oxygen generation and storage system,
atmosphere control and ventilation. Emergency diesel engine, refrigeration plant, trim and drain
system, plumbing and ship’s control surfaces. In charge of quality assurance program for
division which entailed subsafe (vital to ship’s operation and crew safety) and level one
(hazardous) components. I originated, coordinated and organized controlled work packages for
vital ship’s systems and components. I supervised and trained personnel.
References Are Available Upon Request
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