Customer Service Management

Erika C. Alba

**** ***** ******, **** ****, California 91701

909-***-**** * ******@****.***

I am an action-oriented individual with a broad range of skills who

has experience in the management of both labor and equipment. I am

seeking a position in which I can use these qualities, in a team

environment, to help the organization meet its goals.

SKILLS

. Continuous . Able to Prioritize . Team Player/Builder

Improvement/Lean Trainer and Multi-Task

. Excellent Communication . Excellent Customer . Notary Public

& Presentation Skills Service Skills

. 10-key by touch . Type 65+wpm .

Training/Implementation

Computer Skills: MS Office Suite: Word, Excel, Power Point, Outlook,

Access. Kronos, PeopleSoft, Oracle ERP/EAM. Sharepoint,

PeopleAdmin, Banner, Raiser's Edge

Experience

CASA Colina, Pomona, CA

Business Development/Marketing/Foundation - Volunteer 2011-2012

. Strategic Planning and Fund Development -Donor Cultivation and

Stewardship

. Major and Planned Gift Solicitation - Volunteer Recruitment and

Engagement

. Campaign Planning and Execution?- Community Relations and Public

Affairs

. Fundraising Event Planning, Preparation, and Coordination

Vulcan Materials Company, Los Angeles, CA 1998 - 2010

Equipment Management Systems Coordinator and Continuous Improvement (Lean)

Facilitator/Coordinator 2001 -

2010

. Implemented Equipment Management Systems and Continuous Improvement.

. Participated in system development to create ease of use and to ensure

consistent use and tracking of appropriate data.

. Participated in system testing to verify system functionality.

. Coordinated and developed preventive maintenance services for division

fleet and heavy equipment.

. Provided System Utilization Training to all levels of personnel.

. Developed System Training Manuals for all Division users.

. Conducted post-training follow-up to ensure compliance and efficiency.

. Conducted system and training audits to ensure sustainability and

evaluate effectiveness.

. Conducted presentations to all levels of management relative to

equipment management system use and importance of preventive

maintenance.

. Developed, analyzed, and distributed reports for senior management

staff for monthly/quarterly/yearly distribution.

. Participated in Corporate Safety, Health, and Environmental

Audits/Reviews.

. Participated in quarterly and annual Mobile/Fixed Equipment

Inspections (Safety and Operations) to ensure compliance with local,

state, and federal regulations (MSHA, OSHA, EPA, DOT, CARB, MSDS, ISO)

. Conducted annual and quarterly training sessions.

. Acted as Liaison between Senior Management Staff and Mid Level and

Field Personnel.

Erika C Alba, page 2

Vulcan Materials Company Los Angeles, CA

Labor Relations Analyst III (Labor Relations/Recruiter) 1998-

2001

. Administered 27 Contract Bargaining Agreements (Teamsters, IUOE, IBEW,

Machinists, and Laborer's Unions)

. Assisted Director of Labor Relations in preparation for labor

negotiations.

. Assisted in development and execution of strike contingency plans.

. Participated in grievance hearings, arbitrations, and negotiations.

. Conferred with line management and union representatives to resolve

grievances.

. Performed competitive salary surveys for labor negotiations.

. Conducted investigations regarding discrimination, and harassment

charges, and violations of collective bargaining agreements, to ensure

compliance with Federal/State Laws and regulations.

. Advised management on interpretation of labor contracts and compliance

with various state and federal employment laws.

. Audited employee hours, work rules, contributions to ensure compliance

with various labor contracts.

. Researched data, developed spreadsheets and databases for analysis and

summarized preliminary findings for compensation and labor projects.

. Maintained hourly wage rate database according to labor contracts and

company policy.

. Coordinated wage and benefit increases and changes with personnel,

payroll, benefits, and finance departments in advance of any changes.

. Participated in development of human resources training manual for

managers.

. Coordinated and oversaw all recruitment communications to ensure

compliance with laws.

. Conducted recruitment in a proactive, customer service oriented

manner.

. Developed and maintained strategic partnerships with hiring managers

to achieve objectives.

. Participated in job fairs to promote company and recruit employees.

. Filled all open positions in a timely manner with qualified

candidates.

. Developed, built, and maintained applicant relationships by sourcing,

screening, interviewing and maintaining on-going communications with

applicants.

. Developed and maintained applicant tracking system to monitor

recruitment statistics and ensure Affirmative Action compliance.

. Conducted monthly New Hire Employee Orientation Program.

. Conducted annual Open Enrollment presentations for benefits

department.

. Coordinated job postings and recruiting efforts with advertising

agencies.

EDUCATION & TRAINING

Human Resources Management Certificate, University of Phoenix, Pasadena,

California

BS in Business Management, University of Phoenix, Ontario, California

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