Customer Service Manager
Resume:
Kevin R Viel Jr.
Panama City, Florida 32404
******@*******.***
Objective: As the automotive technology, care and operation of internal
combustion engines as well as electric hybrids grows more complete,
I endeavor to utilize my vast experience in the automotive industry to
assist companies and their customers with the acquisition of parts and
equipment for today’s more advanced automobiles.
Experience:
Parts Manager
Bob Pforte Chrysler Jeep Dodge, Panama City, FL
July 2012-Current
• Manage company’s automotive parts inventory, contacting wholesale vendors for
specialty parts not in master inventory
• Supervise automotive parts request counter and its employees
• Train and direct work to other qualified staff
• Coordinate the orders from wholesale and commercial vendors to ensure timely
delivery to the automotive service center
• Maintain appropriate procurement and financial transaction records
• Maintain government-mandated computer records and files
• Advise in the selection and order of stock, materials and supplies for sale and use
by the company
• Inspect and maintain safe work environment for staff and customers
• As needed, serve as an automotive technician to certify functional condition of
installed parts and/or equipment, conduct inspection, and recommend repairs of
malfunctioning parts
• Keep supplies ready by inventorying stock; placing orders and verifying receipt
and distribution of items
Parts Director
John Lee Nissan/ Mazda, Panama City, FL
August 2011-July2012
• Maintained the inventories of two large parts facilities
• Supervised parts and customer service representatives
• Addressed customer service issues promptly to ensure all parties received a
satisfying resolution
• Monitored orders from and to vendors and/or customers to ensure all sales are
properly processed in a timely manner
Kevin R Viel Jr.
7543 Whisperwood Drive
Panama City, Florida 32404
******@*******.***
Parts Manager
Criswell Chrysler Jeep Dodge, Gaithersburg, MD
August 2010-March 2011
• Specialized in the procurement and sale of automotive parts for Chrysler, Dodge,
Jeep, General Motors, Fiat and Ram Trucks
• Developed the company’s parts inventory directory to create easier access to local
and national inventory for speedier acquisition of parts and equipment
• Communicated with customers, service representatives, and mechanics to provide
updates and status reports on product orders and equipment.
• Conducted the running of the counter employees selling parts to internal and
external
• Maintained parts operations which included: stocking special orders, inventory,
returns, wrong shipments, and promotions.
Assistant Parts Manager
Boniface Hiers, Merritt Island, FL
January 2010-August 2010
• Researched and obtained parts from local vendors to ensure timely delivery and
installation of parts
• Assisted customers with sales and orders of specialty automotive parts to include
vintage and foreign automobile models
• Assisted accountability staff with quarterly inventory reviews as required by the
dealership.
Parts Manager
Musselman‘s Dodge, Catonsville, MD
November 2007 - January 2010
• Assisted customers with sales and special orders from on-hand stock to special
delivery
• Coordinated the delivery of orders with customers and area service centers
• Monitored customer service representatives with internal and external delivery of
ordered parts
• Stocked special orders
• Conducted random inventory audits to ensure an accurate inventory at all times.
• Watched for promotions on various parts that the shop could move, sell and/or
purchase at the discounted prices for potential cost savings and profits.
• Reconciled accounts payable and receivables on a daily basis.
• Maintained a factory trained parts force at all times
Kevin R Viel Jr.
7543 Whisperwood Drive
Panama City, Florida 32404
******@*******.***
Parts Department
Sunshine Dodge, Melbourne, FL
January 2007 - November 2007
• Acquired various parts for internal and external customers on a timely basis
• Maintained parts operations which included : inventory orders, returns, erroneous
shipments
• Assisted in the on-hand inventory count required by the dealership
Parts Manager
Darcars, Lanham, MD
May 1996- January 2007
• Accountable for $1,200,000.00 in inventory selling to internal and external
customers, growing the wholesale business from approximately $20,000.00 a
month to $200,000.00 a month, making the company’s parts business into one of
the largest parts seller.
• Contacted vendors to follow-up on customer needs/sales and special orders
informing them of the delivery date/time, the location of their order.
• Monitored counter employees, selling parts to internal and external customers
• Stocked special orders on a daily, weekly and/or monthly basis, culpable for the
all faucets of inventory, orders, returns, wrong shipments, etc.
• Conducted random mach inventory audits to ensure an accurate inventory at all
times.
• Watched for promotions on various parts that the shop could move/sell and
purchased at the cheapest price possible to maximize the profits.
• Reconciled accounts payable and receivables on a daily basis.
Education:
LaPlata High School, LaPlata, Maryland, 1984-1985
Yorktown Business Institute, Landover, Maryland, 1985-1986]
Awards/Certifications:
ASE Parts Certification; 1990
MOPAR Master Award; 2001 (an award that is awarded only to the top 100 dealers in the
country based on sales and profitability)
Computer Skills:
Proficient in ADP and AES dealership computer software
Kevin R Viel Jr.
7543 Whisperwood Drive
Panama City, Florida 32404
******@*******.***
References:
Dave Lanier - 850-***-****
Steve Grimwood - 443-***-****
Anne Meechie - 301-***-****
Donna Scott - 240-***-****
Fred Adams - 443-***-****
Gene Ferry - 321-***-****
Dave Simpson - 321-***-****
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