Human Resources Customer Service

Melissa Phillips, PHR

**** * ******* *** **** 832-***-****

Pearland, TX 77584 ***********@***.***

Objective

Seeking professional Human Resources position allowing opportunity for

career growth.

Education

Indiana University

Kelley School of Business

Bachelor of Science in Finance

Minor in Economics

Professional Human Resources

Work Experience

3/08-8/2011

Employee Relations Consultant (assigned to United Health Group)

Mercer Outsourcing

. Performance Management Consultation

. Termination and Disciplinary actions

. Investigations including Ethics/Compliance, Employee

Complaints and Title VII

. Interpretation of laws, policy and best practices

. Internal Dispute Resolutions

11/06-3/08

Compressor Products International

Human Resources Manager

. Responsible for North America

. Performance Management

. Benefits Administration including open enrollment and

disability

. Payroll (ADP)

. Canadian Employee Relations, Benefit Administration, and

Performance Management

. Employee Relations for 300+ employees

. New Hire On Boarding

. Full Cycle Recruiting

. Terminations and Disciplinary actions

12/05-12/07 Curves LaPorte

Owner/Franchisee

. Responsible for Accounting, Payroll, and Financial Reporting

. Manage all employee relations issues

. Sales and Marketing

. Facilitate vision of the business and provide direction to

achieve

. Source, Screen, Hire, and Selection of new hires

. Training, both ongoing and new hire training

. Ensure all licensing, permits, and insurance compliance

5/05-12/05 Engelhard Corporation

Human Resources

. Responsible for Administration of Site and Corporate policies

. Responsible for Sourcing, Interviewing and Facilitating the

selection process

. Administered all Short-Term Disability claims

. Resolved Benefit, Personnel, and Employee Relation issues for

130+ employees

. New Hire On-Boarding

. Terminations and Exit interviews

. HRIS (PeopleSoft 8)

8/04-5/05 Primary Services

Staff Accounting Recruiter

. Responsible for Sourcing, Interviewing and selecting applicants

. Hiring, terminations, and all disciplinary action for contracted

employees

. Background, reference, and degree verification

. Provide all HR related functions to contracted employees

. Sales

. Maintained all postings and ads on job boards

6/02-8/04 WellPoint (formerly Anthem BCBS)

Human Resources

. Experience includes FLSA, FMLA, STD, ADA, LTD, ERISA and

Cafeteria

. Plan administration through three separate acquisitions

. Responsible for interpreting all policies and procedures for

employee population

. Administered active benefits for 16,000+employees

. Provided support for COBRA, 401K and Stock administration

. Performed administration support to the Pension team and

assisted in quarterly statement auditing

. Participated as committee member on The Great Place to Work

action committee

. Training for new HR Employees

. Participated on project team for the in-sourcing of employee

benefits

. New hire orientation

. Processed all new hire paperwork in PeopleSoft system

. Consults with management on implementation of policies and

procedures

. Maintained all personnel files

. Provided support for individual business units

Special Skills

Excellent customer service, communication, and relationship building

skills. Proven ability to advance quickly. Proficient in Microsoft

applications such as: Word, Power Point, Access, and Excel. Also,

proficient in People Soft and ADP.

References Available Upon Request

Contact this candidate