Customer Service Assistant

GABRIELA PAZ

**** ** ***** ******, ******** Bay, Fl 33157 ( Tel: 305-***-****( e-mail:

****@**********.***

Objective

A challenging position in a dynamic environment that will allow me to

utilize and expand my skills. Environment that will take full advantage of

my experience in Management, Marketing, Broadcasting, Operations, Banking,

Acting, Voiceover and creative skills that will enhance the overall ROI for

an organization.

Profile

Highly motivated, results-oriented team player with experience in

Management, Marketing, Broadcasting, Operations, and Banking, Acting and

Voiceover in companies of various sizes. Proven ability to be creative and

motivate others with skills in:

. Operations

. Broadcasting (Production, Conduction)

. Account Management

. Banking

. Cross Functional Teams

. Acting

. Team Player

. Voiceover

HIGLIGHTS/PROFESSIONAL Accomplishments

. Extensive career in small and large organizations.

. Experience in Management, Marketing, Broadcasting, Board Operator,

Operations, and Banking, and Acting voiceovers

. Able to successfully perform in large companies as well as in smaller

entrepreneur environments.

Professional experience

Pax Catholic Communications / Radio Paz 830AM

2008-

Present

On air Talent (Female Voice of the afternoons) / Board Operator

. Head Voice of the daily Holy Rosary Prayer at 1:30PM

. Responsible for producing and conducting "Cristianamente Hablando" a

Catechetical and spiritual program, with different guests with a solid

formation in Catholic faith, transmitted from Monday thru Friday at 6:00

PM.

. Responsible for producing and conducting the program "En Paz a Casa" with

Dr. Fabio Trujillo, a clinical psychologist and spiritual lecturer where

the audience has the opportunity to participate and comment on the subject

focused under the light of the Gospel, transmitted Tuesday and Thursday at

6:30PM.

. Co host of the program "Abran las puertas a Cristo" with Monsignor

Agustin Roman, Bishop Emeritus of the Archdiocese of Miami. A program

focusing on documents and encyclicals of Blessed John Paul II. Transmitted

every Wednesday at 9:00AM from October 2010 to April 11, 2012 (the day he

died).

. Responsible for conducting Interviews of commercial (Infomercial)

programs previously agreed with the Sales Department such as Baptist

Health, Immigration lawyers, Medical Centers, Lending Banks, Bankruptcy

attorneys.

Other Obligations:

Understand and operate radio programs for live and recorded broadcasts.

Read and interpret the radio log. Operate the sound equipment, computers,

computer programs and output air, telephone hybrid, and / or audition.

Basic knowledge to recognize faults in the air outlets. Follow the

instructions and recommendations from program managers and authorities

responsible for the radio. Perform other tasks related to office.

Venevision International Productions

2008-Temporary

Assistant to Vice-president of Production: Responsibilities include

management and logistic support, including maintaining the officer's

schedule and logistics, preparing proposed project summaries and production

reports, including PowerPoint presentations.

Cursillos de Cristiandad, Miami, Florida

2007-2009

Broadcaster: Initially Radio Broadcaster for the program "Lunes de

Colores" produced by Cursillos de Cristiandad Catholic Movement.

Transmitting on Radio Paz 830 AM (Mondays at 8:00-9:00 PM), as part of

"Entre Amigos with Pedro de Acevedo, from 9:00-9:30 PM). Administrative

Assistant: Currently Assistant to Treasurer.

Straglobus, Inc., Miami, Florida

2003-2008

Vice President: Responsible for day to day operations and financial

management of Straglobus, Inc., an international consulting firm

specializing in developing business plans.

Nicaraguan American Chamber of Commerce, Miami, Florida

2004-2006

Executive Director: Responsible for all full range of activities and the

daily operations; coordinating the development and execution of its plans

and specific projects; maintaining and adequate organization and

procedures; motivating volunteers and its Board of Directors; managing its

budget and coordinating its accounting functions; maintaining existing

members and generating new ones; supervision and training of employees and

consultants; and interpreting policies.

Freelance Actress / Master of Ceremonies, Miami, Florida

2001-2004

Actress / Master of Ceremonies: Supporting actress in the Soap Opera

"Secreto de Amor" and "Estamos Unidos" presented on Univisi n. Principal

actress in commercials for Physician Health Care in Miami, shown in Channel

23 / Univisi n. Was principal model for internet commercial for Banco de

Cr dito. Female voice in commercials appearing in Amor 107.5 and Romance

106.7 radio stations in Miami. Master of Ceremonies for various official

events of the Nicaraguan Community in Miami, including events for the

President of Nicaragua, Ing. Bola os, and the Muscular Dystrophy

organization.

Teleconsult, Inc., Washington, D.C.

1989-1998

Executive Assistant: Provided assistance to the President of Teleconsult,

Inc. an international telecommunication consulting company. Her

responsibilities included administrative assistant and Public Relations.

Riggs International Banking Corporation (Edge Act Bank), Miami, Florida.

1983-1989

Assistant President and Assistant Vice- President: Assistant to the

President and Vice President and was in charged of client portfolio of

various countries such as Venezuela, Dominican Republic, Peru, Colombia,

Chile, Ecuador and Trinidad and Tobago. Responsible for opening customer's

accounts and deliver customer service to all bank customers, conducting all

credit and debit transactions and endorsements. Issue travelers checks,

money orders, and official bank checks.

Nicaraguan American Bankers Association, Miami, Florida.

1984-1989

Member of the Board of Directors: Actively participated in different events

with high ranking personalities of United States and Nicaraguan

Governments, as Master of Ceremony and Program Director / Coordinator.

Alliance National Bank, Miami, Florida Miami, Florida.

1980-1983

Customer Service and New Account Representative: Responsible for opening

New Accounts. Other responsibilities included wire transfer, settlement of

banks accounts (general Ledger), balancing daily transactions, and Issue

traveler's checks, money orders, and official bank checks, Certificates of

Deposits and loans verifications. Responsibilities included the receipt of

money from customers and recording transactions in accordance with well-

defined policies and procedures.

Saint Catherine Catholic Church, Miami, Florida

2005-2008

Parish Pastoral Council Member: Participated in pastoral council meetings

and was member of the website subcommittee.

Education/ languages/Skills

. Special courses in Communications, Broadcasting, Oratory and Acting.

. Skills in Adobe Audition, Internet, Microsoft Word, PowerPoint, Quicken,

Publisher and some Excel.

. Very organized, detail oriented and enjoyed to take initiative for new

projects. Fluent in English and Spanish.[pic]

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