Customer Service Administrative Assistant

C Y N T H I A D. R O N E Y

**** ***** ***. **********, ** 23803 804-***-****(message) 804-***-**** (cell)

***************@*****.***

H U M A N R E S O U R C E S /A D M I N I S T R AT I V E P RO F I L E

Student currently pursuing undergrad degree in Bus. Mgmt/HR Mgmt.

Extensive background in HR Generalist Affairs, Customer Service and Office Administration,

including experience in employee new hire & recruitment and retention, staff development, conflict

resolution (Customer Service), benefits and compensation, HR records management, HR policies

development and legal compliance, taking minutes, data entry, typing and transcription.

Demonstrated success in negotiating win win compromises, developing teambuilding programs, and

writing personnel manuals, corporate policies, job descriptions and managing employee databases.

Over 15+ years in the field of Office Administration and 3 years in HR/Personnel Mgmt.

Professional Experience

Virginia Supportive HOusing – Richmond, VA

Human Resources Administrator

2011 – Present

In charge of all Human Resources duties for non profit agency, specializing in serving the severely mentally ill and homeless.

Ensuring all compliance, legal, licensure and ethical issues are followed through administration and effective management for over

100+ employees.

Managing recruitment and selection of new hires as well as onboarding and orientation of new hire staff

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Planning and coordinating training and development for all staff and directors

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Processing payroll and overseeing time and attendance of all employees.

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In charge of administering benefits and compensation information to executive directors and staff

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In charge of employee relations and coaching

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Crater Regional Workforce Investment Board – Petersburg, VA

Executive Administrative Assistant

2010 – Oct. 2010

In charge of daily assisting of Executive Director, and Board of Directors of National non profit

organization. Planning, organizing and overseeing work flow in accordance with Board Policies and

Procedures as well as regulations and of federal, state and local governments. Upkeep of Executive

Director Calendar, and email. Aiding Fiscal Technician/Accountant in scheduling complex timesheets

and distributing payroll checks. Handling all incoming and outgoing mail, in charge of ordering supplies

and equipment, records management.

Plan and coordinate all conferences and events of Board meetings with city officials, and all county administrators in

accordance with Region XV of the Workforce Association.

Coordinate and oversee all correspondence and communications with Board Members and Workforce Investment staff.

Handling of HR materials for compliance of Board Members and staff.

C Y N T H I A D. R O N E Y

Phone: 804-***-**** Page 2

Ensure quality customer service through servicing displaced workers and others trying to enter, or re enter the job

market through the Workforce Association.

DREEMS PROFESSIONAL GROUP (NON PROFIT) Richmond, VA

Executive Administrator & Coordinator

2006 2008

Worked with all Chiefs& Directors to create HR policies and procedures; recruit business leads; create

group member databases; and develop orientation, training and incentive programs. Manage leave of

absence programs and personnel records; administer benefits enrollment and programs; administer HR

budget; and handle HR generalist workplace issues.

Played a key role in ensuring the successful launch of thriving new Non Profit agency. Structured

and implemented programs and policies in the areas of training, benefits packages, incentives and

new employee orientation.

Fostered a teamwork/open door environment conducive to positive dialogue across the

organization.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA

policy and benefits information.

Assisted Fiscal Technician in Payroll duties and functions

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed

employees to construct an accurate picture of the duties and skills required for each position.

Virginia State University – Petersburg, VA

Administrative & Office Specialist II

2006 – 2010

Served as Administrative Assistant to Dean of School of Business

• In charge of all daily administrative duties in unit and operating practices such as record keeping systems,

forms control, office layout, and personnel requirements, creating new systems and revising established

procedures.

• Participating in interview of new applicants and conducting orientation of new employees as needed.

• Locating and compiling information through reports, graphs, tables, records and other sources of information.

• Supply and Inventory Management; use of eVA and other State System Databases

• Managing calendar of Dean, Assistant Dean & Dept. Chairpersons.

CQN, Inc. – Wilmington, DE

Personal Assistant

2004 2006

Served as Personal and Virtual Assistant to CEO and managers of internet marketing company. Directed all administrative and

project support efforts. Conducted in depth business development research and compiled reports for review by CEO. Compiled

and distributed all reports and information for client review and feedback. Maintained time sheets and invoicing for

independent contractors and all other invoicing needs as requested by CEO and managers.

C Y N T H I A D. R O N E Y

Phone: 804-***-**** Page 3

Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of company

marketing strategy.

Developed presentations and scheduled all executive level meetings and travel. Prepared bi weekly time, expense and

travel reports. Managed invoicing and billing processes.

SPECIALIZED YOUTH SERVICES OF VA – Petersburg, VA

Personnel Administrator/Exec. Asst.

2001 – 2003

In charge of administering HR policies, programs and practices; as well as general Administrative

Assistant duties.

Assisted Exec. Director, Program Mgrs, Directors and Office manager in the development and

implementation of the policies and guidelines for the selection, employment, suspension, discharge,

or removal of all personnel positions, or employment.

Developed and administered performance and appraisal programs, later adopted

company wide.

Coordinated and monitored new hire orientation process from employee paperwork,

fingerprinting, and performing background checks.

Aided Office Manager in Accounting and Timekeeping process along with Payroll

through Paychex, Inc.

Education & Certifications

University of Phoenix

Associates Degree (Foundations of Business)

Pursuing Bachelor of Science (BS) in Mgmt/HR Mgmt

Graduation (June 2013)

TCU – Kansas City, MO

December 1994 – May 1995

Major: Transportation Communications, Business Communication, Personnel Management,

Computer Training

Degree/Certification: Diploma in Business Clerical Applications

Of Note

Professional Development:

Train the Trainer Certification through Virginia DOL

Workforce Diversity Leadership

Training and Development Workshop

Organizational Development

C Y N T H I A D. R O N E Y

Phone: 804-***-**** Page 4

REFERENCES AVAIL UPON REQUEST

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