Manager Account Executive
Resume:
GREGORY S. FRIEDLANDER
** ******* ***** **** #*, Natick, MA 01760
http://www.linkedin.com/in/friedlandergreg
***************@*****.***
SUMMARY:
• Results driven professional with successful track record in Human Resources/Benefits Administration.
• Team player with strong work ethic and unbound “can do” attitude.
• Excellent analytical skills and pay close attention to detail and understand written and oral instructions exceptionally well.
• Excellent written and verbal communication skills; ability to communicate effectively and tactfully with all individuals.
• Strong organizational skills and technical aptitude.
• Prior experience working with HRIS systems.
PROFESSIONAL EXPERIENCE:
GBG Consulting Services LLC, Newton, MA 4/2011 – Current
Account Executive/Client Service Manager
• Account Executive/Benefits manager on 50+ accounts, managing over $100,000 book of business.
• Assist clients with employee recruitment process and entire on boarding process for employees.
• Conduct benefit employee meetings for all new hire for book of business.
• Provide client advocacy/assistance in resolving coverage and claims issues for employees.
• Liaison between employer and vendor representatives for renewals, account set up, general communication and problem resolution.
• Service clients’ medical, dental, vision and COBRA/FSA/LTD/STD/LIFE vendors regarding file specifications and layouts.
• In house technical expert and point person for all internal and external inquiries.
• Exceed client expectations by preparing new business proposals for sales presentations for potential new clients.
• Responsible for creation of all content materials (paper & electronic) for clients including working with the vendors to distribute.
• Work with compensation vendors to ensure weekly payroll processing is accurate & complete.
Workscape (an ADP subsidiary), Marlborough, MA 3/2010 – 3/2011
Benefits Analyst/Senior Business Analyst
• Managed all aspects of Benefits Open Enrollment process for large key clients such as Mccain Foods and St. Joseph Health System.
• Lead/participated in client benefit requirement kickoff meetings for accounts such as St. Joseph Health System
• Serviced clients’ medical, dental, vision and COBRA/FSA/LTD/STD vendors regarding file specifications and layouts.
• Conducted weekly, internal “Client Engagement” meetings consisting of best practices for client services.
• Developed system testing and criteria for employee benefits software and client intranet benefit portals/websites.
• Provided guidance to ongoing client services team to understand specific clients’ Health and Welfare benefit programs.
Mercer Human Resource Services, Norwood, MA 11/2005 – 4/2009
Senior Implementation Manager
• Transferred more than $10 billion in plan assets for all projects with 100% accuracy over a 3.5 year period.
• Managed benefits administration implementation of Wyeth and Reuters
• Developed project plan and budget. 100% of plans were on time and within budget.
• Prepared and presented participant communication materials for large retirements plans.
Fidelity Investments, Marlborough, MA
Integrated Data Operations Group Senior Analyst (promoted 3/2004) 3/2004 - 11/2005
• Managed key account relationships for Unilever/General Foods; presented trend reports to client CFOs/CIOs.
• Implemented multiple, sensitive retirement products via pre-tested payroll feeds.
Fidelity Large Plan Client Service Manager (promoted 3/2003) 3/2003 - 3/2004
• Led key account team for Cingular Wireless retirement plan of 23,000 participants.
FIRSCO Principal Systems Analyst 8/1999 - 2/2003
• Performed Defined Contribution conversions for key clients; trained client personnel on proprietary systems.
LICENSES / SKILLS:
• FINRA Series 6 and 63 / PeopleSoft, Windows, Microsoft Office, Project Plan, Omni Plan, Benefits Administration
EDUCATION:
• CURRY COLLEGE, Milton, MA ---Bachelor of Arts in Communications (Major) & Business (Minor)
LEADERSHIP: Vice President of JFW
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