Customer Service Project Manager

JORGE A. LARREA

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**** ** * ***. #*, Miami, FL 33135 • 305-***-**** • *********@*****.***

Summary of Qualifications

Motivated professional with 10 years of combined experience in client prospecting, account management, customer service, quality

control, staffing including training and development, overall operations and total quality management. Has displayed a penchant for

increasing profitability through the implementation of successful strategies and overall organizational leadership. Seeking to partner

with a solution-oriented company that will allow the utilization of attained expertise while achieving a mutually beneficial business

relationship.

Professional Experience

Customer Service Representative – Present

SportsMemorabilia.com – A Triton Corp Company Coral Gables, FL

Provide customers with status updates on current orders

Contact and maintain relationships with current and new vendor / warehouses throughout the country and Canada

Communicate with customers solutions to shipping, out of stock, and inventory issues

Provide support to sales team with customer communications, (SAS) Save a Sale, and Out of Stock inventory items

Manager 2010 – 2012

South Florida Entertainment Group – Gatsbyʼs Kendall Kendall, FL

Manage internal daily operations including daily reports, bank deposits, and staff workflow and training.

Daily requisitioning of cash banks and bartender close out.

Maintain constant communication with staff [Servers, Kitchen, Hostess, and Host/Security] in regards to daily / event

specials, inventory control, and guest requests.

Assist Marketing efforts through social media outlets and establish contacts in related industries to promote Annual

events, Pay-Per-View, Sporting events. Events include but are not limited to: Havana Nights, Annual Anniversary party,

Miami Heat Road Rally.

Talent Booking for themed nights and production of flyers and promotional materials.

Build relationships with potential clients and guests.

Regional Sales Representative 2006 – 2011

Costa Farms – Foliage / Annual / Perennial Grower, Wholesale and Nationwide Distributor Ghoulds, FL

Manage foliage sales in the South Eastern region of the US by way of communication with buyers, district managers, and

regional service groups to identify and replenish foliage needs and challenges, as well as, up-selling new inventory.

Responsible for client servicing, logistics, procurement of credits, reports, purchase orders, presentations, and

maintaining relationships with management and staff.

Consistently achieve and surpass monthly sales goals.

Catalogued and documented annual (TPIE) on-property Client walk-through presentations.

Assisted Marketing Dept. with visual and video presentations via Adobe Photoshop and Final Cut Pro.

Project Manager for Client Online Program: Develop online sales and catalogue program meeting client needs and

requirements. Working closely with internal and client IT and Marketing departments.

Culinary Supervisor 2005 – 2006

Art Basel / Miami Beach Convention Center. Miami Beach, FL

Execute menu tasting for event planners and media. Leading to execution of menu during event.

Maintain daily and event operations with production and replenishing production scheduled events and internal staff meals,

breakfast, lunch, dinner.

Assist Executive Chef with staff training and development, inventory and ordering.

Line Cook / Shift Supervisor 2002 – 2006

Vizcaya - Ritz Carlton Coconut Grove Coconut Grove, FL

Prep, execute, and expedite breakfast and lunch menu items for restaurant.

Cross train and assist banquet department with prep and execution of banquet menu.

Training and development of new staff members.

Maintained and developed relationships with established and new vendors and Purchasing Department.

Maintained positive guest relations by consistently addressing guest requests and concerns.

Achievement: Being part of a team that received the AAA 5 Diamond award, and Best in Brunch by Travel + Leisure in 2005.

Skills & Interests

Education

MS Office, Internet savvy, Bilingual - English and Spanish. Software

Johnson and Whales University, Miami, FL

experience: Adobe Photoshop, Final Cut Pro;

Culinary Degree [Not Obtained] 2000

Outstanding sales, presentation, customer service & retention abilities.

Coral Gable Senior High School, Coral Gables, FL 305Magazine.com – Owner – Digital Publication

High School Diploma Interviews, Event Coverage, Sports, and Miami Lifestyle

1998 YOUTUBE - FACEBOOK

REFERENCES FURNISHED UPON REQUEST

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