Customer Service Manager
Resume:
To Whom It May Concern,
As an experienced manager and customer service representative working on my degree in Social
Work, I am applying for the position posted by your company. I am enclosing a copy of my
resume which will provide you with the specific details regarding my experience, training and
overall qualifications.
I feel my professional background presents the qualifications you desire for this position. I have
received training in customer service, marketing and sales. Working for your company will be a
timely opportunity to put any new skills your company can teach me that will aid me in my
degree. Right now, I am pursuing a Bachelor’s degree in Social Work at Lansing Community
College (LCC) but will be transferring to Spring Arbor the fall of 2013 to complete my degree.
I am a hard worker who is willing to learn new skills and techniques. My positive attitude and
emphasis on teamwork would be a valuable asset for your organization. During my years of
experience as being both a manager and customer service representative, I was nothing but a
solid team player. I always utilized both verbal and written and communication skills to all levels
of employees and management.
I would appreciate the opportunity to meet with you for an interview, at your convenience, to
discuss any available position your business may be in need for. I look forward to meeting with
you to discuss how my talents can lead to superior results for your company. I am looking
forward to working in a rewarding atmosphere.
Sincerely,
Lorae’ J. Jones
Lorae’ J. Jones
2104 Mary Ave
Lansing, Mi 48910
517-***-**** (cell)
517-***-**** (home)
Profile Statement
A highly motivated team oriented person with strong abilities. Accustomed to working in a fast
paced goal oriented environment, which is dedicated to responsibility and accountability. Has a
reputation for being a very hardworking employee and manager with excellent communication
skills and outstanding work ethics.
Education
Lansing Community College Major: Social Work
500 North Grand Ave. (1st semester: summer 2012)
Lansing, Mi 48911
Metro State College Major: Social Work
Auraria Campus
Campus Box 16 GPA: 2.29
P.O. Box 173362
Denver, Co 80217
Lansing Adult Education Center Graduated: 1998 with G.E.D
Lansing, Michigan
Skills
• Keyboarding: 35-45 wpm.
• Interviewing: Hiring (Supervisory skills)
• Outstanding Telephone Skills
• Communicate well with the public
• Good written communication, strong verbal communication skills, proofreading,
grammar and spelling skills.
• ALP Leadership Certified
• Great with BANNER programs
• Microsoft Office, PowerPoint, Excel & Access
Experience
Customer Service Associate/Ramp Cashier
Parking & ID
Lansing Community College
Lansing, Mi
December 2012-Now
• Make official school id for students, staff, and faculty
• Accept payments for parking tickets
• Add money to star cards (official name of school id)
• Give access to doors
• Make Gym members badges
• Make program badges
• Answer phones
• Assist student with directions
• Write parking tickets
Sales Associate/ Cashier
Wal-Mart
Denver, Co & Lansing, Mi.
August 2011-Now
• Assist with ringing customer’s complete orders
• Cash payroll & government checks
• Check for correct pricing
• Clean grocery aisle
• Greet all guest with a smile
Student Ambassador for Vice President of Enrollment Services
Metro State College of Denver
Denver, Co 80204
March 2007-July 2010
• Assist future students with orientation and getting started procedures
• Making orientation appointments for students
• Answering phone calls
• Setting conference room appointments
• Opening and closing office
• Deliver confidential letters, memos, checks, etc to president and other vice-
presidents throughout Metro State College
Student Ambassador for F.Y.S. (first year success program)
Metro State College Of Denver
Denver, Co 80204
May 2009-March 2010
• Set-up S.O.A.R. orientations for 1st year students
• Answering phones
• Making appointments for incoming students
• Assist F.Y.S. students
• Planning events
• Mailings
• Updating Data base
Student Manager
Commuter Resource Center
(Tivoli Student Union)
Denver, Co
November 2006-October 2007
• Provide customer service that exceeds the expectations
• Must stay alert & attentive to all customers at all times
• Assist customers navigate the Tivoli Student Union and the campus in general
• Supervise voids and re-rings by giving a detail descriptions
• Rotate lunch breaks and smoking breaks
Assistant Manager
Burger King
(Bilikin Corp.)
Aurora, Colorado
November 2002-April 2003
Returned October 2004-November 2006
• Interviewed, trained and hired individual
• Daily numbers
• Assisted with the restaurant private accounts
• Weekly orderings
• Running shifts
• Aid in controlling labor
• Making daily deposit
Restaurant Manager,
Burger King Corporation,
Lansing, Michigan
March 1998-October 2002
• Interviewed, trained, and hired individuals
• Schedules for all shifts
• Given the responsibility of properly handling weekly numbers
• Assisted with the restaurant private accounts (paid-in and paid- outs)
• Daily Numbers
• Running shifts
• Controlling labor
• Making Deposit
• Terminations
• Weekly ordering on Tuesdays and Thursdays
• Recoding my P&L
Reference: Business References:
Rose Mary Luster Lamar Miller
1042 West 104th Street 3311 S. Martin Luther King Blvd.
Chicago, IL 60643 Lansing, Mi 48910
Tasha Thompson Shaqaiq Birashk
3025 Lakewood Dr. 900 Auraria Parkway, TIV 325
Jackson, Ms 39212 Denver, Co 80204
Terri Marshall Kim Snornak
1485 Pagosa St. 500 North Grand Ave.
Aurora, Co 80017 Lansing, Mi
Tina McKinney Jason Doyle
6100 S. Champlain Ave. 900 Auraria Parkway, CN 102
Chicago, Ill 60637 Denver, Co 80204
Kristen Gainey Wal-Mart Corp.
10540 Bastille Lane # 306 702 Southwest 8th Street
Orlando, Fl 32836 Bentonville, AR 72716
Contact this candidate