Sales Customer Service

Md. Shahadat

SUMMERY

Profile: Male **, Married

Current Position: Service Advisor

Company: Millennium Service Center Limited

Current Location: 206/1-207/1 Tejgaon I/A, Dhaka-1208

Nationality: Bangladeshi

Cell: +88-011********, +88-011********

E-mail: ********@*****.***

PROFESSIONAL EXPERIENCES

March 2008 to Present Millennium Service Center Limited

Designation- Service Advisor

206/1-207/1, Tejgaon I/A, Dhaka

This company is active in Sales and After Sales Service of Nissan, Hyundai

and Land Rover passenger car in all over Bangladesh

Reporting to the Mr. Ruwan Perera, General Manager, After Sales and

managing a part of After Sales Department and I am responsible for:

1. Appointment Making for Car Repair

2. Preparing and organizing for appointed Car

3. Receiving and Advising the Customer

4. Order Follow up

5. Invoice Preparation and Car handover

6. After sales follow up

Main achievements in this job include:

Increased after sales turnover compare to 2012, 2011 with a Negligible figure

of unsolved customer complain over 5 years.

July 04 to March 2008 Navana CNG Limited

Designation- Service Engineer

205-207, Tejgaon I/A, Dhaka-1208

This company was active in Sales and Service of Toyota car in all over

Bangladesh, in this company I worked for their CNG conversion unit.

Reporting to the Mr. Imran Hossain, Manager and managed workshop floor

with 40 personnel and I was responsible for:

1. Appointment Making for CNG Conversion

2. Preparing and organizing for Conversion

3. Receiving and Job handover to Technician

4. Supervision of Technician

5. Team and Tools Management

6. Engine tune up, Trouble shooting, Test drive

Main achievements in this job include:

We delivered maximum CNG converted car compare to other competitors as

well as turnover with ZERO unsolved Customer complain over 4 years.

EDUCATION

May 2006- Sep’t 2010 World University of Bangladesh

B. Sc in Engineering (Mechatronics)

With 3.05 out of 4

Jan 1999- March 2001 Bangladesh Sweden Polytechnic Institute

Diploma in Engineering (Automobile)

With Second Division

Jan 1997- Dec 1998 Rangunia M.M.P High School

Secondary School Certificate (Science)

With Second Division

TRAINING

After Sales Training for Customer Facing Staff

Conducted by: Mr. Stuart Fitter

Trainer, Jaguar Land Rover Academy

Guava International Limited

Training Location- Grand Millennium Sukhumvit

Bangkok, Thailand

Symptom Driven Diagnostics (SDD) New User Course

Conducted by: Mr. Alan W. Vale, Technical Trainer, Guava International Limited

Training Location- Dhaka, Bangladesh

Technician Induction LR 001

Conducted by: Mr. Alan W. Vale, Technical Trainer, Guava International Limited

Training Location- Dhaka, Bangladesh

6 Step Customer Service for Service Advisor

Conducted by: Mr. Emmanuel Acosta

Millennium Service Center Limited

Training Location- Dhaka, Bangladesh

IT SKILL

Working Environment- MS-DOS, MS Windows

Package Program- Microsoft Office

I can check, Send and Receive Mail and net browsing efficiently

LANGUAGE

Bangla: Native

English: Moderate

Hindi: Beginner

REFERENCE

Engr. Hamidul Hoque

Technical Director

Al Sunniya Gen. Contracting & Real Estate Est. Abu Dhabi

**.****************@*****.***

Cell- 009***********

Signature

Md, Shahadat

Contact this candidate