Customer Service Medical

Ileana Quirch

**** ********

Sugar Land, Texas, *7479

Cell: 713-***-****

*************@*****.***

Media Communications Specialist

Voice Talent/Communication/Leadership/Service Attitude/Relationship

Building/Caring/Creative/Resourceful/Team Player

A highly talented, skilled and results-oriented Media Communications Specialist, known for

customer service. Loves to be in touch with people and bring them the latest hits as well as

represent the broadcasting company in the best light while maintaining a positive, joyous and

caring attitude toward the public and her colleagues. Able to lead by example, with conviction

and a clear vision of the goal.

Employment History

2008-Present Bilingual Interpreter/Translator, Houston, Texas

Interpret and translate for all medical, technical and support staff, as

well as patients, in a clinical and hospital setting at Texas Children’s

Hospital. Duties include interpreting on-site, over the phone,

participate in and lead department projects. Expand and improve my

knowledge by taking classes provided by the institution.

Training new department employees. Often act as patient advocate.

Translate patient education materials as needed.

2005-2008 Bilingual Interpreter/Translator, Houston, Texas

Interpret and translate for all medical, technical and support staff, as

well as patients, in a clinical and hospital setting at MD Anderson

Cancer Center. Duties include interpreting on-site, over the phone,

participate in and lead department projects. Expand and improve my

knowledge by taking classes provided by the institution as well as

reviewing clinical manuals developed by our department staff (I had a

major role developing the Thoracic and Ophthalmologic manuals).

Training new department employees. Often act as patient advocate.

Translate patient education materials as needed.

2002-2004 Freelance Bilingual Interpreter/Translator, Houston, Texas

Interpreted on-site through Master Word Agency for Memorial

Herman Southwest Hospital and Houston Social Work Offices.

Also worked as on-site and over the phone interpreter for the Harris

County Hospital District.

2000-2001 K-LOVE Radio Personality, Houston, TX. (Mid-days and Afternoon Drive)

As Lily Flores, I entertained and introduced the latest hits to Hispanic

listeners. I kept the commercial log and signed off on it, conducted contests

and gave away prizes as assigned. Interviewed international Hispanic stars,

made appearances representing K-LOVE and worked on live remotes. Also

recorded phone on- hold promotions for Reliant Energy.

1986-1999 Radio and TV Hostess, DJ, Announcer, Actress and Voice Talent - Miami,

Florida

TV

Throughout these years I hosted two TV medical shows: “Su Salud y CAC

Ramsey” and “Su Centro de Salud” at channel 23 (Univision). Hosted a TV

Special on Cuba’s independence from Spain in Washington D.C. Worked as

channel 23’s announcer for their community calendar as well as their

promotions. I played “La Senorita de Colores” (Santa’s helper) for channel

23’s Christmas giveaway segment, “Navidades de Colores.” Was announcer

for “TV Mujer” at Univision, as well as it’s artistic segment coordinator and

producer. Within this show, I played “La Tia Virtudes”, a nasty woman who

talked about all the dirty gossip of the most popular Hispanic artistic persona-

lities. Later on I became the voice of Gems Television (now Telemundo) and

did voice over work for MGM Latin America, as well as for Galavision.

Radio

Worked as announcer and DJ for Super Q FM 107.5. Also worked in

Commercial announcing for WQBA and substituted as hostess on “Solo

Para Mayores” as needed. Also worked at Cox Radio’s WIOD News Station.

Worked as morning show personality at FM 92. Did on-hold tele-

phone promotions for diverse companies in English and Spanish

through Audiocom.

.

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Education

1978-1981 Graduated with honors from Houston Baptist University with a double

Major: Spanish and Communications.

Honors and Activities

Alpha Mu Gamma – Hispanic National Honor Society

Spanish Major Award Recipient

Kappa Delta Lifetime Member

Personal Data

Divorced, 1 Child

Birth Date – 06/06/1959

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