Customer Service Assistant

LUCAS MONCADA III

**** ********* ***** ****, **, 71405, UNITED STATES 318-***-****

LG–**************@**********.***

TEACHING EXPERIENCE

GRADUATE ASSISTANT

Louisiana College Divinity School, Pineville, LA (August 2012 - June 2013)

Supervisor: Dr. Charles Quarles 318-***-****

• Instruct and develop teaching materials, such as syllabi, visual aids, answer keys, and notes for

college course of 10-20 students. Grade assignments according to school deadlines.

MANAGEMENT EXPERIENCE

YOUTH MINISTER

Bentley Baptist Church, Bentley, LA (March 2011 – Present)

Supervisor: Kenneth Murrell 318-***-****

• Develop and teach study courses for religious education programs. Created event known as Faith

Trek and implemented program plans by ordering needed materials, scheduling speakers, reserving

space, and other administrative details.

SENIOR COUNSELOR

Sky Ranch, Van, TX (Summer 2008 & 2009)

• Manage summer camp cabin of 16-20 students with 2-3 assistant counselors under my leadership.

Delegate responsibilities to assistant counselors to meet goals according to camp deadlines.

• Interact with parents, children, and counselors to address conflict, needs, and objectives.

SELF-EMPLOYED LABORER

Lawn Service (2001-2007)

• Manage 10+ customer accounts such as Orkin Pest Control. Schedule lawn maintenance to fit client

itinerary. Oversee the upkeep and repairs of equipment.

• Create and implement sells pitch to acquire new customers.

CUSTOMER SERVICE EXPERIENCE

LIBRARY CIRCULATION DESK STAFF

Louisiana College Library, Pineville, LA (May 2011-August 2012)

Supervisor: Julie Crews 318-***-****

• Address patrons' requests and questions by locating desired information or reference materials

through library catalog. Respond appropriately to student complaints.

• Organize collections of books, publications, documents, audiovisual aids, and other reference

materials for convenient access and correcting catalog errors.

EDUCATION

Louisiana College Pineville, LA

Bachelor of Arts in Christian Studies Overall GPA: 3.73 May 2011

Graduated Magnum Cum Laude, Dean's List (2007-2011), Captain of Debate Team, Biblical

Languages Award (2010), Who's Who Award (2011).

Louisiana College Caskey School of Divinity Pineville, LA

Master of Arts in Biblical and Theological Studies Overall GPA: 3.77 May 2014

LUCAS MONCADA III

6652 PINEBROOK TRACE BALL, LA, 71405, UNITED STATES 318-***-****

LG–**************@**********.***

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