Customer Service Assistant

Justin Najar

Research Technical Writing

**** ***** ****** ****, ***. 726

Henderson, NV 89014

***********@*****.***

Mobile: 702-***-****

PROFESSIONAL EXPERIENCE

Research Assistant, Association of Indian Economic and Financial Studies

October 2011 - Present

Short Hills, NJ /

Henderson, NV

I am responsible for assisting in the association's research economic and

financial developments occurring in India. I am also responsible for

assisting in operation functions of the association which include

maintaining the member database, compiling and writing stories for the

association newsletter, as well as distributing pertinent information to

the association members.

Technical Writer, Consultant

August 2010 - Present

Henderson, NV

I assist clients with a variety of different tasks that range from

technical research documents & presentations to technical proposals for

government contracting. I work hand in hand with subject matter experts to

ensure that the information reflected in the projects I help manage is

accurate and concise.

Customer Service Associate, Sitel

June 2012 - November 2012

Las Vegas, NV

I provided warranty information to customers over the phone. I gathered

information they provided for entry into the company's knowledge base to

identify flaws in the product's design.

Student Gardener, Seattle University

December 2010 - December 2011

Seattle, WA

I was responsible for daily operations pertaining to campus beautification.

I maintained grounds around the campus and worked with a variety of

gardening skills and practices. I worked with limited supervision on a

variety of tasks which required the use of equipment as well, and later

assumed a supervisory role in my area.

Courtesy Associate, Wal-Mart

January 2010 - September 2010

Henderson, NV

I was responsible for assisting customers as well as team members with a

variety of tasks. I worked with limited supervision on logistics projects

as well as inventory audits. I provided customer service support to

customers as a floor associate as well.

Multi-Disciplinary Tutor, Seattle University

April 2009 - December 2009

Seattle, WA

I tutored students in mathematics continuously throughout the academic

quarter; filed end of month logs with progress reports of tutees; attended

monthly meetings to discuss progress of tutees and suggest ways to improve

service, helped several students improve their grades in classes by at

least one letter.

Painter/Technician, College Pro Painters

April 2009 - September 2009

Kirkland, WA

I was assisted the company in its marketing efforts by gathering leads of

potential new clients. I worked closely with existing clients as well as

new clients to ensure their needs were met through the services we

provided. I worked closely with other staff members on quality control and

project management.

Staff Writer, The Spectator

October 2007 - March 2008

Seattle, WA

I was responsible for writing 2-4 articles a week on strict deadlines to be

published. I interviewed at least 3 sources per article, sometimes traveled

to meet sources and cover events, researched stories, and helped copyedit

issues before printing.

INTERNSHIPS

Research Assistant, Meenakshi Rishi

August 2011 - September 2011

Seattle, WA

I compiled data sets for a research paper on violence against women in

India over a period of forty years.

Research Assistant, Meenakshi Rishi

March 2011 - April 2011

Seattle, WA

I wrote abstracts of papers about the effects of cooperation between NGOs

and local governments in alleviating urban poverty among women in

Bangladesh and India, to be used by the advisor for her research.

Researcher, Seattle University/Heart of America Northwest

January 2011 - March 2011

Seattle,

WA

I assisted in extensive research regarding the costs and benefits of

cleaning part of the Hanford Nuclear Waste site. I assisted in writing the

report with waste remediation recommendations based on a cost/benefit

analysis.

FORMAL EDUCATION

Bachelor of Arts in Economics

Seattle University - Undergraduate Degree

September 2007 - June 2011 (Graduated, Cum Laude)

Seattle, WA

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