Quality Assurance Customer Service
Resume:
Erin Shore
Client Relations & Operations Expert
Roebling, NJ
********@*****.*** - 609-***-****; 609-***-****
To find a position that utilizes and expands upon my current skill set.
WORK EXPERIENCE
Part-time Product Specialist (Pet Detective)
Blue Buffalo Co. - Hamilton, NJ - December 2012 to Present
Educate Pet Parents about Blue Buffalo Pet Food & Products.
Client Operations Administrator
On Campus Marketing, LLC - West Trenton, NJ - March 2010 to July 2012
Provided all Quality Assurance Reviews for all print production for all accounts company wide.
Hired, trained & supervised 4 Seasonal Employees to assist with Fulfillment Order Reports.
Oversaw department's entire Fulfillment Process including the utilization of additional staff from other
departments within the company as needed.
Successfully maintained all account operations with 10 colleges and universities in the United States producing
approximately $3 M in revenue.
Assisted with training new Client Operations Managers.
Worked on special projects as assigned.
Quality Assurance Specialist
On Campus Marketing, LLC - West Trenton, NJ - February 2009 to March 2010
Provided all Quality Assurance Reviews for all print production f or all accounts company wide.
Successfully maintained all account operations with 20 colleges and universities in the United States producing
approximately $5 M in revenue.
Assisted with training new Operation & Support Specialists.
Assisted in compiling Processes and Operations information for department.
Worked on special projects as assigned.
Operations & Support Specialist
On Campus Marketing, LLC - West Trenton, NJ - June 2006 to February 2009
Successfully maintained all account operations with 100+ colleges and universities in the United States
producing approximately $7 M in revenue.
Assisted with maintaining relationships with key accounts.
Trained new Operation & Support Specialists.
Assisted in compiling Processes and Operations information for department.
Worked on special projects as assigned.
Bookstore Relations Manager
On Campus Marketing, LLC - West Trenton, NJ - April 2005 to June 2006
Successfully maintained all account relationships and operations with bookstores at colleges and universities
in the United States producing approximately $5 M in revenue.
Worked with Sales department to introduce care package programs into campus bookstores across the country
selling in 20+ new programs in one summer.
Attended conferences as a representative of OCM to promote the company's relationship with bookstore clients
and key corporate partners.
Assisted in maintaining OCM's relationship with Barnes & Noble Corporate.
Worked on special projects as assigned.
School Executive
On Campus Marketing, LLC - West Trenton, NJ - September 2003 to April 2005
Successfully maintained all account relationships and operations with 100+ colleges and universities in the
United States producing approximately $6 M in revenue.
Attended conferences as a representative of OCM to promote the company's relationship with clients and key
corporate partners.
Assisted with training new School Executives and School Service Managers.
Worked on special projects as assigned.
School Manager/School Service Manager
On Campus Marketing, LLC - West Trenton, NJ - July 2001 to September 2003
Successfully maintained all account relationships and operations with 80+ colleges and universities in the
United States producing approximately $4 M in revenue.
Attended conferences as a representative of OCM to promote the company's relationship with clients and key
corporate partners.
Worked on special projects as assigned
Residence Hall Coordinator
Manor College - Jenkintown, PA - August 1998 to July 2001
Responsible for the total operation of the residence hall including housing, programming and crisis
management.
Trained and supervised four Residence Hall Assistants, one Alternate Residence Hall Assistant, and one work-
study student.
Maintained the residence hall budget.
Maintained the residence hall database using Microsoft Access & CAMS.
Created and implemented the Residence Hall Orientation Program for first-year residents.
Acted as a Judicial Hearing Officer.
Served on committees as assigned by the Dean of Students.
Remained on-call 24 hours a day, 7 days a week during the academic year.
EDUCATION
BA in History & Political Science, International Studies
Wilson College - Chambersburg, PA
1994 to 1997
SKILLS
Account Management, Client Relations, Client Operations, Microsoft Word, Microsoft Excel, Basic Adobe
InDesign, Siebel CRM, Customer Service, Proofreading, MACS/Ecometry, Training, AS400
Contact this candidate