Customer Service Manager

Joanne R. Gulbicki *********@*****.***

home 508-***-**** 15 Cook Street

cell 508-***-**** Boylston, MA 01505

OBJECTIVE

To find a full time position within the biological research or healthcare

field which will allow the utilization of academic knowledge as well as

many years of field experience gained as a full time EMT-Paramedic.

Strong desire to develop skills and further knowledge at a company for long

term employment.

EDUCATION

EMT-Paramedic Certificate, January 2003

Quinsigamond Community College, Worcester, MA

Bachelors of Science in Biology, May 27. 2000

Fitchburg State College, Fitchburg, MA

Associates in Liberal Arts and Sciences, May 1994

Mount Wachusett Community College, Gardner, MA

EMPLOYMENT

9/2012-11/2012 Service Adviser, Bulldog Fire Apparatus, Hopkinton, Ma

Accepted position at fire apparatus and ambulance dealership. No previous

experience at time of hire, plan to reconfigure staff openly discussed by

General Manager and employment was offered on a trial basis. Excelled at

customer service with Fire and EMS representatives and computer systems.

Automotive and body shop knowledge out of area of expertise with limited

training available. Amicable lay off, General Manager stated desire to

reconfigure current employee base.

11/2011-7/2012 PCR Auditor AMR, Natick, Ma

Completed patient care report auditing for complete and thorough

documentation.

Contacted ambulance crew members directly for correction or completion as

needed. Provided reporting as needed to management. Worked in team

atmosphere with independence to perform tasks as needed. Laid off

7/13/2012 along with other team members. For several months, I worked in

the dispatch center on overnight, rotating shifts. Accepted position in

auditing department when it became available. Emergency Medical Dispatch

certified.

3/08-11/10 EMT-P AMR, Framingham, Ma.

Worked on dedicated 911 paramedic unit. As a team member of busy and

proactive department. Enjoyed increased training and call volume. I was

injured on duty 7/08/2009, which has resulted in the inability to return to

field service. Employment terminated in November of 2010 due to continued

status of injury, per Union Contract with AMR.

11/07-1/08 EMT-P Trinity Ambulance, Inc., Lowell, MA

Non dedicated 911, primarily inter-facility transfers. Personal choice to

leave this employment, will explain further if desired.

4/05-11/07 EMT-P Action Ambulance, Wilmington, MA

Dedicated 911, occasional ACLS inter-facility transfers. I chose to leave

this company, only after being recruited by Trinity Ambulance and offered a

substantial sign on bonus and promise of significant pay increase.

06/2003-04/2005 EMT-P Woods Ambulance, Gardner, MA

Full time, 24 hr Paramedic/Basic and a 16 hr Paramedic/Paramedic shift in a

dedicated 911 system. Provide both emergency service and transfer at ACLS

level. Significant ALS Specialty Transports performed. Remained per-diem

until 08/2005, only reason I discontinued employment was availability.

05/2003-07/2004 EMT-P Cataldo Ambulance, Somerville, MA

Full time, two 24 hr shifts in busy 911 service. Changed to per-diem after

accepting position with Woods, commute time only consideration.

09/2001-06/2005 EMT-P American Medical Response, Worcester, MA

Initially employed full time as solo overnight dispatcher for central MA

operations. Following completion of didactic portion of EMT-P school I

transferred to field operations as an EMT-B. Due to staffing limitations,

I changed to per-diem status shortly after upgrading to EMT-P.

04/1998-5/2006 EMT-I Town of Barre, MA

Barre Emergency and Rescue Squad, Intermediate Level, on call. Moved out

of area.

(EMT-B 01/1999-04/2003)

01/2000-09/2001 EMT-B Eascare Ambulance, Inc.

BLS Transportation in Worcester area, full time.

01/2000-08/2003 EMT-B Spencer Rescue, Inc., Spencer, MA

Part time, on-call 911 service.

03/1997-01/1999 Research Tech.ReedSpectrum, Clariant-Hoescht Corp.

Full time research and development technician at Divisional Laboratory.

Developed and performed short term and extended duration polymer research

studies focusing on improving product weatherability and durability per

customer and market demand. Responsible for local and global reporting of

results and recommendations to corporate scientists. Also developed and

maintained hazard material identification system in research laboratory,

inventory, and MSDS regulation compliance and training manuals. Analytical

and physical testing performed on polymer products to identify

contamination and confirm material specifications.

ADDITIONAL CERTIFICATIONS AND EXPERIENCE

Fall 1999, completed internship in Molecular Biology Lab at UMASS Medical

School. Primary study: yersinia pestis/low calcium response stimuli and

reactive agents for new therapeutic usage.

Healthcare Provider and Instructor, ACLS, 12 Lead Recognition, PALS

ICS Training, Hazmat and Biochemical Training

PADI Open Water Diver, Rescue Diver Certified

Inter-facility Transfer Certified

OEMS Region I, II, III, IV credentials

REFERENCES

Letters of reference not included with resume, please request if desired.

Reference contact information available upon request.

Contact this candidate