Customer Service Sales
Resume:
JENNIFER L SMITH
th
REGO PARK, NY 11374
******@*****.***
PROFESSIONAL EXPERIENCE
DUANE READE NEW YORK CITY, NY
Beauty Advisor March 2011 – Present
§ Confer with company officials and brand representatives to develop methods and
procedures to increase sales, expand markets, and promote business
§ Plan and coordinate advertising campaigns and sales promotions and prepare
merchandise displays
§ Contact customers by phone, email, or in person to provide information about products or
services, take or enter orders, or obtain details regarding compliments or complaints
§ Review inventory and sales records to prepare reports for management and budget
departments
§ Attend regular training classes and assist in training new team-members
§ Examine clients' skin, using magnifying skin analysis tool, to evaluate skin condition and
appearance.
§ Demonstrate how to clean and care for skin properly and recommend skin-care
regimens.
§ Advise clients about colors and types of makeup and instruct them in makeup application
techniques.
Accomplishments
§ Won two sales contests as an individual, and three as a team-member
§ Increased sales in all stores permanently stationed, and regularly met daily, weekly, and
monthly sales metrics
COMAIR – DELTA CONNECTION NEW YORK CITY, NY
Flight Attendant July 2007 – January 2011
§ Attend preflight briefings concerning weather, altitudes, routes, emergency procedures,
crew coordination, lengths of flights, food and beverage services offered, and numbers of
passengers.
§ Answer passengers' questions about flights, aircraft, weather, travel routes and services,
arrival times, or schedules.
§ Administer first aid to passengers in distress.
§ Prepare reports showing places of departure and destination, passenger ticket numbers,
meal and beverage inventories, the conditions of cabin equipment, and any problems
encountered by passengers.
Accomplishments
§ Received three complimentary letters from passengers regarding professionalism and
warm customer service
WALGREENS
AUSTIN, TX
Pharmacy Technician April 2004 – June 2007
§ Establish or maintain patient profiles, including lists of medications taken by individual
patients.
§ Receive written prescription or refill requests and verify that information is complete and
accurate.
§ Assist customers by answering simple questions, locating items, or referring them to the
pharmacist for medication information.
Accomplishments
§ Promoted from beauty advisor to head cashier and finally pharmacy technician within the
three years employed
EDUCATION
QUEENS COLLEGE
BA – History Candidate, May 2015
§ 3.93 GPA
WESTWOOD HIGH SCHOOL
High School Diploma, May 2004
§ 3.85 GPA
§ Honors Graduate
ADDITIONAL SKILLS
§ Strong written and verbal communication skills
§ Strong research and analysis skills
§ Nine years front-end customer service experience with diverse clientele
§ Proficient with MacOS and PCs; Microsoft Suite (World, Outlook, Powerpoint, Excel)
§ Intermediate proficiency with HTML, CSS, PHP and Javascript
Contact this candidate