Customer Service Sales
Resume:
Aaron Browne
Driven Sales Manager, Trusted Advisor and Team Builder
Westerly, Rhode Island 02891
Cell 860-***-**** E-mail: ******.*.*****@*****.***
Objective: To advance my opportunity in becoming a professional and successful customer service representative. I
have a unique talent in creating sales and marketing strategies.
Education:
Mitchell College May 2004
New London, CT
δ Major: Criminal Justice
δ Minor: Business Management
δ Degree: Bachelor of Science
Career Experiences:
Manager Assistant
Enterprise Rent A Car January, 2012 - Current
Groton, Connecticut
δ Effectively market the company while picking/dropping off customers in a safe courteous manner.
δ Conduct follow up with various businesses and customers, including insurance adjusters or agents,
dealerships, auto body shop.
δ Increasing involvement in collections, branch receivables.
δ Management training to learn financial responsibilities.
δ Assist in branch sales and marketing efforts to increase business and income.
δ Effectively growing fleet management and maintenance
δ Marketing and financial performance to provide growth in business.
Program Coordinator October 2010- January, 2012
Families In Crisis
Hartford, Connecticut
δ Responsible for coordination and facilitation of collaboration efforts in certain core areas.
δ Responsible for providing consultation to assist identification of client and systemic barriers and gaps in
services facilitate effective community problem solving.
δ Ability to establish rapport with people of all levels and develop trusting relationships.
δ Exceptional organizational and written/verbal communicative skills.
δ Develops and recommends new or revised goals and objectives.
Behavior Specialist October 2007- January 2012
Mt Saint John
Deep River, Connecticut
δ Designed, developed and implemented management and behavioral interventions.
δ Ability to analyze behavior challenges and adopt an effective course of action.
δ Handling responsibilities of analyzing behavior in crisis situations and formulate theories that helps on the
treatment procedures.
δ Perform monitoring, evaluation, and recording of client progress and develops treatment.
Assistant Manager November 2006- May 2008
Abercrombie and Fitch
Waterford, Connecticut
δ Assisting with inquires and complaints and monitoring customer service.
δ Implementing company procedures, plans and goals.
δ Ensuring the standards are consistent.
δ Preparing budget reports and other financial records.
δ Setting department objectives, work schedules, budgets, policies and procedures.
δ Strong leadership and communication skills.
δ Ability to follow all loss prevention practices and protect company assets.
δ Undertaking continuous training to learn and understand the latest managerial policies and practices to all
employees.
δ Able to analyze and interpret trends to facilitate planning.
δ Providing great customer service.
δ Recruiting top notch employees to staff our store
Accomplishments
δ Completion Of The Abercrombie and Fitch management training program
δ Completion of The Enterprise Rent A Car Best Person Program
δ Enterprise Best of The Best (Thirteen months consecutively)
δ #1 on sales comparison matrix (Twelve months consecutively )
δ Top ten on Sales comparison matrix ( Fifteen months consecutively)
δ 89% Customer Service Satisfaction
δ Completion of the Enterprise Rent A Car management training program
Qualifications
δ Proficient in Adobe, Microsoft and Macintosh platforms.
δ Self-starter; highly motivated, ambitious and goal oriented
δ Sharp, innovative, quick learner with proven ability to adapt well to challenges
δ Detail oriented with ability to multi-task in high energy environment
δ Strong customer service skills and able to work under deadlines
δ Equally effective working on self managed projects and as a member of a team
Honors, Certifications and Associations
δ Connecticut Army National Guard November 2010-Present
δ Prepares all-source intelligence products to support the combat commander.
δ Assists in establishing and maintaining systematic, cross-referenced intelligence records and files.
δ Receives and processes incoming reports and messages. Assists in determining significance and reliability of
incoming information.
Contact this candidate