Customer Service Office
Resume:
L inda K ilian
Tacoma, Wa. 98444
****************@*****.***
Objective: To obtain an Admin. Assist. Position in your organization.
Qualifications: Over 20 years’ experience in an office environment.
Relevant experience:
October 2008- current
General Dynamics
I am currently assigned to the CLS (Contract Logistics Support) office. Support CLS
Operations Manager in preparing, administrating, and filing, electronic and hard copy
communications, briefings, t ravel, and other program requirements.
Support administratively the department in preparing correspondence, charts,
spreadsheets, expense reports (average 153 a month), and processes all
domestic/international t ravel.
Maintain files, records, and property with 100% accountability. Manage f low and filing of
electronic and hard copy information (receipt, t racking, scheduling, and filing). In terface
daily with customer telephonically and in person. Prepare and process daily
correspondence with home office and customers.
Prepare employees for international t ravel. Complying and submit ting proper paperwork to
meet deployment requirements, i.e., LOA’s (Letters of Authorization), TA (Travel
A uthorizations), PQ (Physical Qualifications), and preparing them for SRC (Soldier
Readiness Center). Prepare all their In ternational t ravel processes and expense reports
t hat relate to the t ravel. Track employee once deployed in theater.
Submit paperwork for R&R or Home Leave to ensure the employee is reimbursed in a
t imely manner. I am proficient in the use of office equipment such as computers, printers,
copiers, scanners, and fax machines. I have demonstrated the ability to be a self-starter
requiring li t tle supervision.
November 2007- October 2008
CPI (Contract Professionals Inc.)
Support CLS Operations Manager in preparing, administrating, and filing, electronic and
hard copy communications, briefings, t ravel, and other program requirements.
Support administratively the department in preparing correspondence, charts,
spreadsheets, expense reports and processes all domestic/international t ravel.
Maintain files, records, and property with 100% accountability. Manage f low and filing of
electronic and hard copy information (receipt, t racking, scheduling, and filing). In terface
daily with customer telephonically and in person. Prepare and process daily
correspondence with home office and customers.
January 2007- November 2007
Logistics Solutions Group
Worked in the Transportation warehouse/Order, receive, store, and to issue repair parts.
Establish and maintain stock control and accounting records. Conduct location surveys and
periodic inventories. Establish and maintain records for both manual and automated
maintenance management systems. Prepare input and interpret the output of these
systems.
Provided support for the administrative staff for the S-1 section of the brigade. Data entry
for brigade databases and prepares reports and spreadsheets. I have demonstrated to be
organized and thorough. Archived records to current years on disk for the company.
Assist with in processing of soldiers that are remob, refrad, demob and medical hold.
M aintain all the soldiers files from H HC, S-1 and a company (medical hold), both electronic
and paper, including document retention. I am currently t raining in preparing documents
for soldiers that are reenlisting, t ransferr ing from RC to AC, and COATADS. Assist with
other office related duties where needed. Currently ordering and maintaining office
supplies.
General Clerk I I-currently mailroom clerk for 1st Joint Mobilization. Sort and maintain
mail for the Med Hold soldiers. Track Fed Ex, UPS, DHL. Maintain all postal forms. Pick
u p mail daily at the main post office, then distr ibuted to civilians and soldiers according to
mailroom regulations. Distribute official mail to H HC. Maintain organization in
mailroom. Keep all mail up to date; return old mail, or miss-sent mail. Maintain up to date
rosters for the soldiers, on a weekly basis. Also worked in Unit Movement Bldg. 9611. Data
entry on spreadsheet for bill of ladings for inbound and outbound. Created files, greeted
t he t ruck drivers, and gave them the appropriate paperwork for their shipments. Hazmat
certified in January. 54 WPM in typing with 100 % accuracy. Work independently with
l it t le to none supervision. I have obtained an In terim secret clearance.
March 2005 to January 2007
Coldwell Banker K line & Associates
Licensed realtor in the state of Washington
I handle over 20 pages of contracts for the state of Washington in all real estate
t ransactions. Protect my client’s money, protect our client’s r ights. Handle presentations
and negotiations of the best possible deal for our client. Track the satisfactory completion of
a ll conditions and contingencies of t ransaction. I assist in connecting my clients with
reputable companies involved in the t ransactions, such as lenders, t it le companies, home
i nspectors, contractors, etc. Keep the client informed on the progress of the t ransaction,
and all other related office procedures. Advertising, mailings, lead generations, works well
w ith other agents in negotiations.
A ugust 2004 to March 2005
Caretaker for my mother in law.
June 2004 to August 2004
Spring Air West L LC/Manpower (temp. position)
Accounts Receivables Clerk
Duties included entering and posting receivables and making proper adjustments to the
accounts. Posting cash receipts, worked with aged receivable, worked with sales orders,
batch status on processed orders, entered and printed up to 1500 invoices daily and mailed
out. Posted all billed orders. Assisted with accounts payables, process disbursements,
entered and posted payable invoices and adjustments. Filing, ten key, bank deposits, office
machines and all other office related duties.
Feb. 2002 to May 2002
Dahl Glass/Purchasing Agent/Warehouse receivables
My duties included all pricing and purchasing for materials needed on all residential and
commercial glass jobs. I supported the office staff with office related duties, multi phone
l ines, ten key, data entry, filing, scheduling, assisted customer with glass needs, assisted
accounts payables, bank deposits, mail, stocking, cash register and other office machinery
and all other office related duties. Receive, store and issue repair parts. Establish and
maintain stock control and accounting records. Conduct location surveys and periodic
i nventories.
Establish and maintain records for both manual and automated maintenance management
systems. Prepare input and interpret the output of these systems.
Request, receive and issue repair parts and supplies in support of maintenance operations.
P repare periodic reports. Complete maintenance, supply and administrative forms and
other paperwork related to performance of duties.
Oct. 1995 to Jan. 2002
Sound Glass/Accounts Payables/Customer Service/Warehouse receivables
Duties included data entry on payable invoices, matching bills of lading with work orders to
p rocess for payments. Scheduled payments, processed checks, matched all invoices to be
paid and sent for signature. Invoicing, filing, multi phone lines, purchasing, bank deposits,
r an statements, assisted with account receivable, customer assistance if needed and other
office related duties. Receive, store and issue repair parts. Establish and maintain stock
control and accounting records. Conduct location surveys and periodic inventories.
Establish and maintain records for both manual and automated maintenance management
systems. Prepare input and interpret the output of these systems.
Request, receive and issue repair parts and supplies in support of maintenance operations.
P repare periodic reports. Complete maintenance, supply and administrative forms and
other paperwork related to performance of duties.
References will be provided upon request.
Contact this candidate