Customer Service Manager
Resume:
Kushan Patel
Middletown NY, 10940 *********@******.***
EDUCATION:
The College of Saint Rose
* Bachelor of Science in Accounting, May 2011, GPA: 3.57
* Master of Science in Accounting, August 2012, GPA: 3.75
EXPERIENCE:
Occupation Inc: Finance Specialist III, Middletown, New York June. 12- Present
* Post transaction on regular basis and performs reconciliation for accuracy. Independently reviews Accounts to follow up on outstanding issues or coding irregularities on regular basis
* Reporting transaction in order to create managerial reports and perform account reconciliations and assist others as needed.
* Responsible to lead and work effectively in a team environment, train others to perform variety of job function.
* Identifies and communicates any noted variances or changes in transaction trends and/or nature to assist with expense or revenue monitoring.
Budget Beverage: Manager/Cashier, Middletown, New York April, 04 – Present
* Responsible for training and evaluating new employees.
* Assists co-worker in new sales promotions
* Proved cash drawers daily
* Managed the inventory orders
* Handled the book keeping, and learned how to record the daily business to the books.
* Assure excellent customer service.
Schenectady Museum: Internship, Albany, New York August 11- November 11
* Entry of accounts payable, ensuring accuracy of amounts, posting dates, etc.
* Entry and tracking of accounts receivable, including follow up phone calls and letters where necessary
* Generation of journal entries to record accruals and make adjustments
* Conversion of vendor and accounting files to a paperless system
* Document retention and document destruction policy/procedures
* Other accounting projects as assigned
Orange County Trust Company: Teller, Middletown, New York Jan 06 – Aug 11
* Proved and made appropriate adjustments to teller over the counter work.
* Identified and prepared customer corrections. (Ex: missing check(s) in deposits, error in addition and subtraction)
* Update ATM and Debit card balances.
* Perform customer demonstrations and installations for Remote Deposit Capture.
* Responsible for verifying electronic international transaction for fraud
* Handled BSA (Bank Security Act) within the branch.
* Fulfilled research requests, statements, checks, deposits and offsets.
COMPUTER SKILLS: Microsoft Office, MS Access, Quick books, ACL, Word Perfect Type 32 WPM
SPECIAL SKILLS: Bilingual: Hindi/Gujarati
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