Customer Service Medical

Barb Shearer

**** ****** ******** *** *** Vegas, Nevada 89139 702-***-****

OBJECTIVE Secure employment in a diversified and challenging position using my background in customer service, inside sales, scanning, purchasing, medical records and organizational skills.

KEY QUALIFICATIONS

* Self Motivated * Committed * Enthusiastic

* Organized * Reliable * Communicator

PROFESSIONAL EXPERIENCE

HCA Parallon Indexer 2012 -March 2013

• Indexing, prepping and scanning patient medical records from eight hospitals

and sending them electronically to HPF folder.

HealthPort Technologies, LLC Medical Records Clerk 2008-2012

• Process attorney, insurance, and non-stat doctor medical records requests

• Copy, mail, and fax records

• Pull and file patient's charts

• Scan records to HealthPort for them to invoice, print and mail to recipients

• Scan records to Hospital Corporation of America (HCA) Billing Department

• Enter the request information into MediTECH

Iron Mountain, Inc. Medical Records Clerk 2007-2008

• Process attorney, insurance, and non-stat doctor medical records requests

• Copy, mail, and fax records

• Pull and file patient's charts

• Scan records to HCA Billing Department

• Enter the request information into MediTECH

Integrity Document Solutions Medical Records Clerk 2005-2007

• Answer multi-line telephone system and direct calls

• Provide customer service to patients, doctor's offices, hospitals, and healthcare facilities

requesting release of medical records via phone, fax, or walk-ins

• Use multi-tasking ability to do 80-125 faxes daily and assist with a myriad of customer

requests

• Pull patient's charts as needed

Parkview Hospital Optical Imaging Scanning Clerk 2004-2005

• Scan Explanation of Benefits (EOB’s) and correspondences

• Use knowledge of LanVision/Folderview computer programs

• Assist Billing Department with delayed billing

Specialty Tool Inc. & Powell Tool Supply 1985-2004

Inside Sales, Customer Service, Purchasing, Order Entry,

Answered Multi Line Telephone System, Expediting Orders,

Shipping and Receiving of Customer Orders, Inventory Control,

(Some A/P and A/R and Payroll but this was done manually)

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