Customer Service Technician

Al Madinah Al Munawwarah

Sarim Khawaja Mobile:- +966-**-*******

Email:- *****.*******@*******.***

Professional Profile

Career Objectives

Establish myself as an expert in various IT fields especially networking. Strive to maximize my IT abilities and

technical experience, and use that experience to further my qualifications not only in networking but also possibly in

server technologies, database management and IT security fields.

Technical Certifications

Cisco Certified Network Associate

•

(CCNA).

CompTIA A+ certified PC

•

Technician.

Education

B.Sc. Computer Science (last semester).

Virtual University of Pakistan – Lahore, Pakistan.

IT related courses include:

Introduction to Computing Data Communication

Introduction to Programming Data Structures

Object Oriented Programming Computer Networks

Cambridge A-Levels in Physics, Chemistry and Mathematics.

Al Dhafra Private School – Abu Dhabi, United Arab Emirates.

Cambridge IGCSE (O-level equivalent) in 9 subjects Including Computer Studies.

Al Dhafra Private School – Al Ain, United Arab Emirates.

Professional Experience

Primary Functional Expertise

• December 2012 - Present: Network & Systems Technician at Aika Information Technologies

Experience with implementing wireless infrastructure across large areas with excellent coverage.

Implemented high quality wired networks on Cisco switches and routers as well as other vendors.

Was appointed as a liaison for a few projects including an IPTV project and a website

development project.

Planned and configured a CCTV system.

Installation of a hotspot infrastructure with Mikrotik LAN controller including modifying login

pages.

Skill in writing project related documentation, including proposals, reports and floor plans.

Pristine presentation and communication skills in order to confirm client requirements and ensure

client satisfaction.

• April 2011 - December 2012: PC Technician at Adwa Computers

Plenty of experience in interacting with clients, therefore customer service skills.

Frictionless relationship with coworkers.

Researched and implemented timesaving techniques to the benefit of all.

Great aptitude for timely diagnosis and troubleshooting of many IT-related problems.

Additional Functional Expertise

• Fluent in English writing, speaking, reading and listening skills.

• Functional field-related Arabic communications skills.

• Proficiency in using productivity applications such as Microsoft Word, Excel, PowerPoint, Visio, Outlook,

Note, Access and Publisher.

• Knowledge of operating systems including Linux and Mac OS X, as well as experience and skill in

Windows clients.

• Programming skills in C/C++ and HTML.

• Possess a Saudi Arabian driver’s license.

Personal Profile

I have been in Madinah for more than 2 years, having previously lived in the U.S, Mexico, U.A.E and

Pakistan. I’ve always loved anything and everything IT-related, and I get along well with others and am a team

player. I pay attention to detail, constantly strive for excellence and am a keen learner. I am always experimenting

with new technologies and striving to acquire new knowledge and skills.

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