Customer Service Assistant

Resume

Kelly Pedrosa

**** ***** ******** *****

Las Vegas, NV 89141

*** - ***-****

Email *************@*****.***

Job Objective - To utilize customer service and administrative skills and experience in a work

environment that will benefit the company.

W ork History

Expedia, Inc . – June 6, 2011 – Present – Las Vegas, NV

Customer Relation s Specialist - Responsible for handling the highest level of service issues for

traveler escalations to ensure they are resolved in an efficient and timely manner. Providing

knowledge and expertise to all operation centers and partner businesses to effecti vely resolve any

service-related issues, while balancing both the needs of the traveler and the business and

supporting the companies retention initiatives through three focus areas: resea rch, service (via

phone and emai l), and operations.

The Palm Springs Follies - September 2007 - September 2009 - Palm Springs, CA

Production Administrator/Assistant - Duties included but not limited to general office duties,

administrating Assistant Directors schedule, setting up, posting meeting and interviews, creating

and working on spreadsheets, filing, organizing, running errands, operating office equipment.

A ssisted in opening/closing of shows. Answer phones. Sorting and distributing mail. Receiving and

processing Fedex and UPS shipments.

Proficient in Word and Exc el.

Relief Receptionist - A nswering phones, Office projects.

A laska Airlines - N ovember 1992 - January 2007 - Palm Springs, CA

Customer service duties included but not limited to - Passenger and baggage check in.

Reaccomodating passenger flights, hotels, ground transportation due to cancelled and delayed

flights. Handling lost and delayed baggage claims. Tendering air cargo shipments. Performing

operational duties involving dispatch and weight and balance of aircraft. Office duties include filing,

answeri ng phone, and handling paperwork.

U SAirways - January 1988- October 1992 - Palm Springs, CA

Skywest Airlines - 1985 – 1988

Education - Hillsdale High School - General Education - San Mateo, CA

References available upon request

Contact this candidate