Customer Service Technician

**** ********* **** *** * Phone: 310-***-****

CULVER CITY CA 90230 E mail: ********@*****.***

Fax:

SEREAT T SEBSBIE

Objective

To a position with any expanding company strong interest in pursuing professional

improvement opportunities, including specialized training and licensure in the

organization’s growth section. Or a position that fits with the experience that I have

connected with Health care, Hospitality, and Information Technology

Education

2011– Current, WALDEN UNIVERSITY Minneapolis, MN

BS Degree in Health care management (In Progress)

6/2008– 6/2011, ROYAL COLLEGE, UNIVERSITY Nazareth, Ethiopia

BA Degree in Hotel Management

08/2002– 04/2003, AMERICAN CAREER COLLEGE Vermont, CA,

Diploma in Pharmacy Technician

• I was an outstanding student in my class

1997 1998, COMPUTER PROFESSIONAL UNITED Nazareth, ETHIOPIA,

Diploma in Computer Software

Awards, Fellowships, Grants

AMERICAN CAREER COLLEG

I have received six Honor Roll Awards, Six Perfect Attendance, One Student of the Module and One Most dedicated

student of the drug distribution Module while I was attending.

Positions Held

11/2011 to 01/2013 TEATAS International Hotel Nazareth. ETHIOPIA

Operation Manager

Manage customer support, Plan and support sales and marketing activities, contact with top management.

Assist in the development of the hotel strategic plans for operational activity, Coordinate and monitor the

work of various departments involved in Hotel service, Ensure quality of hotel service given. Manage

quality and quantity of employee productivity, Provide technical support where necessary.

10/2007 to 01/2013 St. Ourael Drug Store Nazareth. ETHIOPIA

Pharmacy Technician (10/2007 to 9/2011 Full time & 10/2011 to 01/2013 Part time)

Retail Drug store, unit dosing, answering phones, charging/billing, purchasing drugs

•

Phone: 310-***-**** E mail: ********@*****.***

4580 INGLEWOOD BLVD APT 8 Phone: 310-***-****

CULVER CITY CA 90230 E mail: ********@*****.***

Fax:

1/2007 to 07/2007 CEDARS SINAI Medical Center Los Angeles, CA

Pharmacy Technician

• Filling cassettes, unit dosing, answering phones, running the unit/floor to deliver

medications, Mixing IV’s, charging/billing, purchasing drugs.

09/2003 to 12/2006 Daniel Freeman Memorial Hospital Inglewood, CA

Pharmacy Technician

• Filling cassettes, unit dosing, answering phones, running the unit/floor to deliver

medications, Mixing IV’s, charging/billing, purchasing drugs.

09/2002 to 05/2003 Rose Department store Losangles, CA

Customer service Representative

• Charging Customer with Customer service

Skills

Skill Name Skill level Experience/ last used

Computer Expert Currently used/14 years

Printer Expert Currently used/12 years

Scanner Expert Currently used/9 years

Fax Machine Expert Currently used/11 years

Calculator Expert Currently used/11 years

Power point Presentation Expert Currently used/8years

Microsoft outlook intermediate currently used /2 years

Typing Expert Currently used/35 45 WPM

Computer Skills

Ms Word, Ms Excel, Ms Power point, Ms Publisher, Ms Access,Ms Outlook, Internet Communication

Volunteer Experience

De la sale Reproductive Health & Development Association (Nazareth, ETHIOPIA)

•

I volunteer to support Orphans and Vulnerable Children, HIV/AIDS infected, Youths and aged people.

Young women’s Christian Associations (YWCA-ETHIOPIA)

•

I volunteer to support young women by being a member in the association

Family guidance Association (Nazareth, ETHIOPIA)

•

I volunteer to support young women by being a member in the association

Fields of Interest

Health care, Hospitality, and Information Technology

Phone: 310-***-**** E mail: ********@*****.***

4580 INGLEWOOD BLVD APT 8 Phone: 310-***-****

CULVER CITY CA 90230 E mail: ********@*****.***

Fax:

Languages

English Fluent Full knowledge

Amharic Fluent Full knowledge

Licenses and Certificates

Certified Pharmacy Technician, National

Licensed Pharmacy Technician, State of California

Driver License, State of California

Driver License, Ethiopia

Hobbies

Reading Books, Swimming, playing ground tennis,

References

Up on Request

Phone: 310-***-**** E mail: ********@*****.***

4580 INGLEWOOD BLVD APT 8 Phone: 310-***-****

CULVER CITY CA 90230 E mail: ********@*****.***

Fax:

Phone: 310-***-**** E mail: ********@*****.***

Contact this candidate