Sales Customer Service
Resume:
Jeannine D. Coates
Lithonia, GA 30058
Phone: 770-***-****
Email: ***********@*****.***
Professional Objective: To obtain employment at an organization that would enhance
my professional and service skills.
Education: Jane Adams Business Career Center, Cleveland, Ohio
Graduated 1993
Lakeland Community College, Willoughby, Ohio
Some College Coursework
Comcast Xfinity
May 4, 2009 – Still Present
2925 Courtyards Drive, Norcross, GA 30071
•Management of all aspects of sales and customer service for support and direct sales.
Daily implementing excellent interpersonal, communication, oral and written skills, as
well as providing fundamental computer applications including Microsoft Word, Excel,
Access and Power Point.
•Employ qualified customers for Comcast products and services, with the ability to
multitask in a fast-paced environment.
•Conduct field audits of connections; identify and disconnect any unauthorized
connections according to company guidelines/requirements.
•Maintain system security by auditing locking mechanisms on associated enclosures and
reporting damaged equipment in accordance with local guidelines.
•Execute successful win-win innovative strategies to prove myself on a weekly and
monthly basis, by achieving Marshall's Club, Production Club and Quarterly Bonus.
Implement on a daily basis the "Comcast Credo" (Superior Experience & Best Products).
Starting Salary $23.12
Ending Salary $25.99
Phone: 770-***-****
Manager: Jose Greer
MetroPCS
Sept. 15, 2008 – May 1, 2009
2795 Evans Mill Road, Lithonia, GA 30058
•Lead Account Sales Executive to establish, develop and manage customer base
relationships.
•Management of store and one employee, keeping track of inventory, and store display
set up.
•Accountable for meeting individual and team goals that directly impact organizational
growth and revenue.
•Consultant for customers, identified needs, and recommended/marketed various
telecommunications products and/or services, utilizing strategic sales techniques. Execute
decisions that resulted in customer satisfaction.
Starting Salary $11 hour
Ending Salary $12
Phone: 770-***-****
Manager: Mike Moon
Verizon Business
April 6, 2007 – Feb. 28, 2008
6 Concourse Parkway, Atlanta, GA
• Inside sales account management of national and international accounts based on
industry, customer analysis, product knowledge, and increased revenue through sales
activities.
• Comprehensive preparation of sales forecasting, accounting reports, contract
negotiation, conference meetings, and interaction at the senior executive levels
(CEO/CFO/CIO/CTO) within national/international customer organizations.
• Increased sales revenue by 100% or more for world class portfolio products and
services offerings. Product manager for Professional services, Voice/Data CPE, and
Managed Network applications.
Starting Salary $40,000+commission
Ending Salary $50,000+commission
Phone: 770-***-****
Manager: Lois Blackmore
Comcast Cable/Time Warner Cable
March 15, 2005 – April 6, 2007
7828 Division Drive, Mentor, OH
•Management of all aspects of sales and customer service for support and direct sales.
Daily implementing excellent interpersonal, communication, oral and written skills, as
well as providing fundamental computer applications including Microsoft Word, Excel,
Access and Power Point.
•Implement qualified customers for Comcast products and services, with the ability to
multitask in a fast-paced environment.
•Implement successful win-win innovative strategies to prove myself on a weekly and
monthly basis, by achieving Marshall's Club, Production Club and Quarterly Bonus.
Implement on a daily basis the "Comcast Credo" (Superior Experience & Best Products).
Starting Salary $15 hour
Ending Salary $17.50 hour
Phone: 877-***-****
Manager: James Heffner
AT&T-Corporate Collections
Jan. 1, 2004 – Jan. 1, 2005
23220 Chagrin Blvd, Beachwood, OH
•Supervisor for twenty-one employees with 100% productivity and accuracy rate.
•Management for inbound and outbound telephone sales, including calling on businesses
to win back services, as well as contacting customers for promotions, free billing
analysis, and long distance services.
•Achieved and surpassed challenging sales objectives, as well as, met or exceeded
customer care commitments.
Starting Salary $10 hour
Ending Salary $11 hour
Phone Number: 216-***-****
Manager: Scott Hines
Contact this candidate